Workplace bullying, psychological distress, job performance and employee creativity: the moderating effect of psychological resilience

Elham Anasori; Glauco De Vita; Kemal Gürkan Küçükergin

doi:10.1080/02642069.2022.2147514

Workplace bullying, psychological distress, job performance and employee creativity: the moderating effect of psychological resilience

Elham Anasori , Glauco De Vita, Kemal Gürkan Küçükergin

Research output: Contribution to journal › Article › peer-review

55 Citations (Scopus)

670 Downloads (Pure)

Abstract

This study tests a model exploring the direct effect of workplace bullying on employee creativity and performance using psychological distress as the mediator and psychological resilience as the moderator based on the JD-R theory. PLS-SEM was applied to analyze data collected from both employees and supervisors of 4- and 5-star hotels. The main findings reveal that workplace bullying affects employee creativity negatively, and psychological distress positively. While psychological distress has a negative effect on employee creativity, the latter exerts a significantly positive effect on job performance. Resilience moderates the relationships between workplace bullying and employee creativity, and psychological distress and employee creativity. This study makes a significant, original contribution to the hospitality literature as it is the first to investigate the moderator role of psychological resilience on employee creativity and performance in reaction to bullying behavior.

Original language	English
Pages (from-to)	336-357
Number of pages	22
Journal	The Service Industries Journal
Volume	43
Issue number	5-6
Early online date	10 Jan 2023
DOIs	https://doi.org/10.1080/02642069.2022.2147514
Publication status	Published - 26 Apr 2023

Bibliographical note

This is an Accepted Manuscript version of the following article, accepted for publication in The Service Industries Journal. Anasori , E, De Vita, G & Gürkan Küçükergin, K 2023, 'Workplace bullying, psychological distress, job performance and employee creativity: the moderating effect of psychological resilience', The Service Industries Journal, vol. 43, no. 5-6, pp. 336-357.

It is deposited under the terms of the Creative Commons Attribution-NonCommercial License (http://creativecommons.org/licenses/by-nc/4.0/), which permits non-commercial re-use, distribution, and reproduction in any medium, provided the original work is properly cited.

Keywords

Workplace bullying
psychological distress
employee creativity
job performance
resilience

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

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10.1080/02642069.2022.2147514

De Vita2023AAMAccepted author manuscript, 1.53 MBLicence: CC BY-NC

Cite this

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abstract = "This study tests a model exploring the direct effect of workplace bullying on employee creativity and performance using psychological distress as the mediator and psychological resilience as the moderator based on the JD-R theory. PLS-SEM was applied to analyze data collected from both employees and supervisors of 4- and 5-star hotels. The main findings reveal that workplace bullying affects employee creativity negatively, and psychological distress positively. While psychological distress has a negative effect on employee creativity, the latter exerts a significantly positive effect on job performance. Resilience moderates the relationships between workplace bullying and employee creativity, and psychological distress and employee creativity. This study makes a significant, original contribution to the hospitality literature as it is the first to investigate the moderator role of psychological resilience on employee creativity and performance in reaction to bullying behavior.",

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Workplace bullying, psychological distress, job performance and employee creativity: the moderating effect of psychological resilience

Abstract

Bibliographical note

Keywords

UN SDGs

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