WHOLE JOURNEY EXPERIENCES OF DISABLED USERS

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Abstract

Disabled travellers are traditionally hard to reach when researching whole journey experiences. The aim of the FP7 project, METPEX, was to develop a set of Key Performance Indicators to measure the quality of the whole journey passenger experience across Europe. Mindful of the need to gather information from travellers with disabilities and other hard to reach groups (such as travellers with children, the elderly, those with low levels of literacy, rural dwellers and those from low income groups) focus groups were conducted across 8 EU countries. The results show wide variations in transport provision, but an overwhelming need to address inclusivity more comprehensively.
Original languageEnglish
Pages177-182
Publication statusPublished - 2015
EventInternational Conference 'Towards a humane city: Urban Transport 2030 -Mastering Change - University of Novi Sad, Novi Sad, Serbia
Duration: 5 Nov 20156 Nov 2015

Conference

ConferenceInternational Conference 'Towards a humane city: Urban Transport 2030 -Mastering Change
CountrySerbia
CityNovi Sad
Period5/11/156/11/15

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Keywords

  • Public transport
  • disability
  • whole journey

Cite this

Woodcock, A., & Osmond, J. (2015). WHOLE JOURNEY EXPERIENCES OF DISABLED USERS. 177-182. Paper presented at International Conference 'Towards a humane city: Urban Transport 2030 -Mastering Change, Novi Sad, Serbia.