What drives inter-organisational knowledge management? The cause and effect analysis using a multi-layer multi-criteria decision-making framework

Hannan Amoozad Mahdiraji , Moein Beheshti, Vahid Jafari-Sadeghi, Alexeis Garcia-Perez

Research output: Contribution to journalArticlepeer-review

37 Citations (Scopus)
174 Downloads (Pure)

Abstract

Purpose: Knowledge management seeks collaborative practices among organisations to generate technical, adapt and share knowledge to obtain a sustainable competitive advantage in cross-border business activities. This paper aims to disentangle the crucial determinants of knowledge management in inter-organisational arrangements settings. Design/methodology/approach: In the first stage, after an in-depth literature review, the main knowledge management drivers are identified. In the second stage, based on the identified drivers, the importance and relationship between the drivers are evaluated by expert opinions from academic and executive activists. Eventually, in the last stage, a multi-layer decision-making approach has been proposed and used to determine the relationship and the importance of the drivers. Findings: The findings of this paper assess the ranking of the different elements from experts’ opinions and discuss important theoretical and managerial implications. The influential factors were identified through an extensive literature review, which combined with the views of experts from academia and industry (international firms). Furthermore, the ranking of factors based on the experts’ overall opinion was used to discuss theoretical and managerial contributions. Originality/value: This research provides a better understanding of the interrelationships between the key drivers of knowledge management, which helps management draw more effective strategies to address the cultural differences between firms. Moreover, understanding of the importance of the systems and structures that define the nature of the collaboration in inter-organisational settings, as well as the risks related to those are presented in this research.

Original languageEnglish
Pages (from-to)2195-2221
Number of pages27
JournalJournal of Knowledge Management
Volume26
Issue number9
Early online date24 Nov 2021
DOIs
Publication statusPublished - 23 Sept 2022

Bibliographical note

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Publisher Copyright:
© 2021, Emerald Publishing Limited.

Keywords

  • DEMATEL-based analytic network process (DANP)
  • Decision-making
  • Grey decision-making trial and evaluation laboratory (G-DEMATEL)
  • Inter-organisational arrangements
  • Knowledge management

ASJC Scopus subject areas

  • Strategy and Management
  • Management of Technology and Innovation

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