VoiceYourView: Collecting real-time feedback on the design of public spaces

Jon Whittle; William Simm; Maria Angela Ferrario; Katerina Frankova; Laurence Garton; Andrée Woodcock; Baseerit Nasa; Jane Binner; Aom Ariyatum

doi:10.1145/1864349.1864358

VoiceYourView: Collecting real-time feedback on the design of public spaces

Jon Whittle, William Simm, Maria Angela Ferrario, Katerina Frankova, Laurence Garton, Andrée Woodcock, Baseerit Nasa, Jane Binner, Aom Ariyatum

Research output: Chapter in Book/Report/Conference proceeding › Conference proceeding › peer-review

38 Citations (Scopus)

Abstract

This paper reports on VoiceYourView, a kind of intelligent kiosk, which uses speech recognition and natural language processing to gather the public's creative input on the public space designs. Over a six week period, VoiceYourView was deployed in a public space and 2000 design critiques were collected from 600 people. The paper shows that people are capable of providing creative input on their environment using unstructured speech or text and that a good proportion of these comments are actionable. The paper also investigates the use of public displays to auto-summarize comments left by the public so far. Although there is anecdotal evidence that this encourages participation, an experiment found that filtering comments (e.g., to display only positive responses) had no effect on what people had to say.

Original language	English
Title of host publication	UbiComp'10 - Proceedings of the 2010 ACM Conference on Ubiquitous Computing
Publisher	ACM
Pages	41-50
Number of pages	10
ISBN (Print)	9781605588384
DOIs	https://doi.org/10.1145/1864349.1864358
Publication status	Published - 16 Dec 2010
Event	12th International Conference on Ubiquitous Computing, UbiComp 2010 - Copenhagen, Denmark Duration: 26 Sept 2010 → 29 Sept 2010

Publication series

Name	UbiComp'10 - Proceedings of the 2010 ACM Conference on Ubiquitous Computing

Conference

Conference	12th International Conference on Ubiquitous Computing, UbiComp 2010
Country/Territory	Denmark
City	Copenhagen
Period	26/09/10 → 29/09/10

Keywords

civic engagement
intelligent kiosk
public reporting

ASJC Scopus subject areas

Computer Science Applications
Human-Computer Interaction

Access to Document

10.1145/1864349.1864358

Cite this

Whittle, J., Simm, W., Ferrario, M. A., Frankova, K., Garton, L., Woodcock, A., Nasa, B., Binner, J., & Ariyatum, A. (2010). VoiceYourView: Collecting real-time feedback on the design of public spaces. In UbiComp'10 - Proceedings of the 2010 ACM Conference on Ubiquitous Computing (pp. 41-50). Article 1864358 (UbiComp'10 - Proceedings of the 2010 ACM Conference on Ubiquitous Computing). ACM. https://doi.org/10.1145/1864349.1864358

VoiceYourView: Collecting real-time feedback on the design of public spaces. / Whittle, Jon; Simm, William; Ferrario, Maria Angela et al.
UbiComp'10 - Proceedings of the 2010 ACM Conference on Ubiquitous Computing. ACM, 2010. p. 41-50 1864358 (UbiComp'10 - Proceedings of the 2010 ACM Conference on Ubiquitous Computing).

Research output: Chapter in Book/Report/Conference proceeding › Conference proceeding › peer-review

Whittle, J, Simm, W, Ferrario, MA, Frankova, K, Garton, L, Woodcock, A, Nasa, B, Binner, J & Ariyatum, A 2010, VoiceYourView: Collecting real-time feedback on the design of public spaces. in UbiComp'10 - Proceedings of the 2010 ACM Conference on Ubiquitous Computing., 1864358, UbiComp'10 - Proceedings of the 2010 ACM Conference on Ubiquitous Computing, ACM, pp. 41-50, 12th International Conference on Ubiquitous Computing, UbiComp 2010, Copenhagen, Denmark, 26/09/10. https://doi.org/10.1145/1864349.1864358

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VoiceYourView: Collecting real-time feedback on the design of public spaces

Abstract

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Keywords

ASJC Scopus subject areas

Access to Document

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