Using the Balanced Scorecard as a Strategic Management System in the Libyan Construction Industry

Libya is a developing country that has a growing construction industry, however, the management of construction
projects frequently experiences challenges with time and cost restraints and this affects the overall performance of
the project as well as the performance of the project managers. The main aim of this paper is to apply BSC in the
Libyan construction industry and evaluate the factors that impact project manager performance and their ability to
complete and deliver projects successfully in Libya. This study will ascertain the role of project managers, the
challenges that project managers in Libya frequently encounter the cause of time and cost overruns within
construction projects and the main factors for successful construction projects. This research adopted both
quantitative and qualitative research methods. The findings are based upon 300 structured questionnaires
distributed to general, project managers working on construction sectors in Libya (Tripoli). Completed
questionnaires received were 183. This is a response rate of 61%. A statistical analysis was used to confirm and address the issues of reliability and validity of the questionnaire survey as a measuring instrument. In addition structured interviews with qualified project managers were used to confirm that the data collected were truly reflective. Upon the data analysis from the questionnaire survey and structured interview the project manager is the most important factor affecting the success of the project in construction industries Libya, furthermore project manager skills are important components that influence the performance of project man