@article{255cf2d8a4f74873a9877110c75b3e87,
title = "Using the {"}Balanced Score Card{"} method to evaluate and plan writing centre provision: a case study of the Coventry Online Writing (COWL) Project",
keywords = "writing centre provision, evaluation, impact",
author = "Lisa Ganobcsik-Williams and Christine Broughan",
note = "Journal of Academic Writing is an open access journal and the full text is available from the above link to the journal website.",
year = "2011",
month = jul,
language = "English",
volume = "1",
pages = "267--279",
journal = "Journal of Academic Writing",
issn = "2225-8973",
publisher = "Coventry University",
number = "1",
}