Using collaborative authoring to develop a hypermedia performance support system

Benny Tjahjono, Richard M. Greenough

Research output: Contribution to journalArticlepeer-review


Today’s manufacturers are going through unpredictable changes as a result of global competition. For technology-driven industries such as telecommunications, the challenge is even greater as product life cycles get shorter and new technologies emerge rapidly. Conventional manufacturing paradigms are no longer adequate to deal with product diversification and customization. While computer-controlled equipment and automation have taken over many labor-intensive tasks, where manual tasks remain, it has become apparent that proficiency in adopting the new methods and technologies would sharpen the competitive advantage.
Original languageEnglish
Pages (from-to)34-41
Number of pages8
JournalPerformance Improvement
Issue number6
Publication statusPublished - 1 Jul 2002
Externally publishedYes


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