Abstract
Theoretical and technological progress has revived the interest in the design of services for the support of co-located human-human communication and collaboration, witnessing the start of several large-scale projects over the last few years. Most of these projects focus on meetings and/or lecture situations. However, user-centred design and evaluation frameworks for co-located communication and collaboration are a major concern. In this paper, we summarise the prevalent approaches towards usercentred design and evaluation, and we develop two different services. In one service, participants in a small-group meeting receive real-time feedback about observable properties of the meeting that are directly related to the social dynamics, such as individual amount of speaking time or eye-gaze patterns. In the other service, teachers in a classroom receive real-time feedback about the activities and attention level of participants in the lecture. We also propose ways to address the different dimensions that are relevant to the design and evaluation of these services (the individual, the social and the organisational dimension), bringing together methods from different disciplines.
| Original language | English |
|---|---|
| Title of host publication | Proceedings of the 23rd International Conference on Design of Communication - Documenting and Designing for Pervasive Information |
| Editors | S. Tilley, R. Newman |
| Publisher | ACM |
| Pages | 138-145 |
| Number of pages | 8 |
| ISBN (Print) | 1595931759, 9781595931757 |
| DOIs | |
| Publication status | Published - 2005 |
| Externally published | Yes |
| Event | 23rd International Conference on Design of Communication: Documenting and Designing for Pervasive Information - Coventry, United Kingdom Duration: 21 Sep 2005 → 23 Sep 2005 |
Conference
| Conference | 23rd International Conference on Design of Communication |
|---|---|
| Country | United Kingdom |
| City | Coventry |
| Period | 21/09/05 → 23/09/05 |
Fingerprint
Keywords
- Evaluation
- Human-human interaction
- Lectures
- Meetings
- Peripheral feedback
- Social dynamics
- Ubiquitous/Pervasive computing
ASJC Scopus subject areas
- Engineering(all)
Cite this
User-centred design and evaluation of ubiquitous services. / Iqbal, Rahat; Sturm, Janienke; Kulyk, Olga; Wang, Jimmy; Terken, Jacques.
Proceedings of the 23rd International Conference on Design of Communication - Documenting and Designing for Pervasive Information. ed. / S. Tilley; R. Newman. ACM, 2005. p. 138-145.Research output: Chapter in Book/Report/Conference proceeding › Conference proceeding
}
TY - GEN
T1 - User-centred design and evaluation of ubiquitous services
AU - Iqbal, Rahat
AU - Sturm, Janienke
AU - Kulyk, Olga
AU - Wang, Jimmy
AU - Terken, Jacques
PY - 2005
Y1 - 2005
N2 - Theoretical and technological progress has revived the interest in the design of services for the support of co-located human-human communication and collaboration, witnessing the start of several large-scale projects over the last few years. Most of these projects focus on meetings and/or lecture situations. However, user-centred design and evaluation frameworks for co-located communication and collaboration are a major concern. In this paper, we summarise the prevalent approaches towards usercentred design and evaluation, and we develop two different services. In one service, participants in a small-group meeting receive real-time feedback about observable properties of the meeting that are directly related to the social dynamics, such as individual amount of speaking time or eye-gaze patterns. In the other service, teachers in a classroom receive real-time feedback about the activities and attention level of participants in the lecture. We also propose ways to address the different dimensions that are relevant to the design and evaluation of these services (the individual, the social and the organisational dimension), bringing together methods from different disciplines.
AB - Theoretical and technological progress has revived the interest in the design of services for the support of co-located human-human communication and collaboration, witnessing the start of several large-scale projects over the last few years. Most of these projects focus on meetings and/or lecture situations. However, user-centred design and evaluation frameworks for co-located communication and collaboration are a major concern. In this paper, we summarise the prevalent approaches towards usercentred design and evaluation, and we develop two different services. In one service, participants in a small-group meeting receive real-time feedback about observable properties of the meeting that are directly related to the social dynamics, such as individual amount of speaking time or eye-gaze patterns. In the other service, teachers in a classroom receive real-time feedback about the activities and attention level of participants in the lecture. We also propose ways to address the different dimensions that are relevant to the design and evaluation of these services (the individual, the social and the organisational dimension), bringing together methods from different disciplines.
KW - Evaluation
KW - Human-human interaction
KW - Lectures
KW - Meetings
KW - Peripheral feedback
KW - Social dynamics
KW - Ubiquitous/Pervasive computing
UR - http://www.scopus.com/inward/record.url?scp=84890915818&partnerID=8YFLogxK
U2 - 10.1145/1085313.1085346
DO - 10.1145/1085313.1085346
M3 - Conference proceeding
SN - 1595931759
SN - 9781595931757
SP - 138
EP - 145
BT - Proceedings of the 23rd International Conference on Design of Communication - Documenting and Designing for Pervasive Information
A2 - Tilley, S.
A2 - Newman, R.
PB - ACM
ER -