Abstract
An important aspect of redesign for usability is to evaluate the system with its real users in order to explore implications for better design. In this paper we discuss the redesign of a support management system deployed in a small and medium sized enterprise (SME) in the UK. The system is used to support complex and distributed cooperative activities taking place in the SME. We evaluate the current system and analyse work practices using a user-centred design and evaluation philosophy. Following that we discuss how user needs are incorporated into the enhanced design of the support management system. The user-centred design techniques used in this research include interviews, questionnaires, observations and user tests. Finally, we present comparative evaluation results that show significant improvement in performance of user tasks using the redesigned support management system.
| Original language | English |
|---|---|
| Title of host publication | Proceedings of the 2009 13th International Conference on Computer Supported Cooperative Work in Design, CSCWD 2009 |
| Pages | 155-160 |
| Number of pages | 6 |
| DOIs | |
| Publication status | Published - 2009 |
| Event | 2009 13th International Conference on Computer Supported Cooperative Work in Design - Santiago, Chile Duration: 22 Apr 2009 → 24 Apr 2009 |
Conference
| Conference | 2009 13th International Conference on Computer Supported Cooperative Work in Design |
|---|---|
| Abbreviated title | CSCWD 2009 |
| Country/Territory | Chile |
| City | Santiago |
| Period | 22/04/09 → 24/04/09 |
Keywords
- Interviews
- Observation
- Participatory design
- Questionnaires
- Support management
- Test
- User-requirements
ASJC Scopus subject areas
- Artificial Intelligence
- Computational Theory and Mathematics
- Computer Graphics and Computer-Aided Design
- Computer Science Applications