Understanding the implications of service contracting in Product-Service businesses

Sarocha Phumbua, Benny Tjahjono

Research output: Contribution to conferencePaper

Abstract

Service contracting has been adopted in several industries especially for high value assets with long life time. Such a contract typically specifies asset usage information, availability or capability of the contracted assets required by customers, and the scope of services the manufacturers are obliged to support the assets. Consequently, such a contract imposes major risks to the manufacturers. This paper aims to explore approaches that be used to assist manufacturers to model service contracts in order to understand the risk and reward prior to committing a contract with customer. The work described in the paper involves the development of a simulation model from a case of the ship building industry. The use of the model in aiding contracting decisions is demonstrated through three experiments conducted at the case company. The outcomes have demonstrated the potential of the approaches in practice and contributed to the Product-Service Systems modelling paradigm.

Original languageEnglish
Pages137-146
Number of pages10
DOIs
Publication statusPublished - 1 Jan 2012
Externally publishedYes
EventOperational Research Society Simulation Workshop 2012 - Worcestershire, United Kingdom
Duration: 27 Mar 201228 Mar 2012
Conference number: 6
http://www.theorsociety.com/Pages/Conferences/SW12/SW12.aspx

Workshop

WorkshopOperational Research Society Simulation Workshop 2012
Abbreviated title(SW12)
CountryUnited Kingdom
CityWorcestershire
Period27/03/1228/03/12
Internet address

Fingerprint

Industry
Customers
Ship
Reward
System Modeling
Ships
Simulation Model
Availability
Paradigm
Business
Model
Experiment
Experiments
Life

Keywords

  • Product-Service Systems
  • Service contract
  • Simulation

ASJC Scopus subject areas

  • Computational Theory and Mathematics
  • Computer Science Applications
  • Modelling and Simulation

Cite this

Phumbua, S., & Tjahjono, B. (2012). Understanding the implications of service contracting in Product-Service businesses. 137-146. Paper presented at Operational Research Society Simulation Workshop 2012 , Worcestershire, United Kingdom. https://doi.org/10.13140/2.1.3260.1924

Understanding the implications of service contracting in Product-Service businesses. / Phumbua, Sarocha; Tjahjono, Benny.

2012. 137-146 Paper presented at Operational Research Society Simulation Workshop 2012 , Worcestershire, United Kingdom.

Research output: Contribution to conferencePaper

Phumbua, S & Tjahjono, B 2012, 'Understanding the implications of service contracting in Product-Service businesses' Paper presented at Operational Research Society Simulation Workshop 2012 , Worcestershire, United Kingdom, 27/03/12 - 28/03/12, pp. 137-146. https://doi.org/10.13140/2.1.3260.1924
Phumbua S, Tjahjono B. Understanding the implications of service contracting in Product-Service businesses. 2012. Paper presented at Operational Research Society Simulation Workshop 2012 , Worcestershire, United Kingdom. https://doi.org/10.13140/2.1.3260.1924
Phumbua, Sarocha ; Tjahjono, Benny. / Understanding the implications of service contracting in Product-Service businesses. Paper presented at Operational Research Society Simulation Workshop 2012 , Worcestershire, United Kingdom.10 p.
@conference{9f29d82376fd4bdaa3df969869eb25c0,
title = "Understanding the implications of service contracting in Product-Service businesses",
abstract = "Service contracting has been adopted in several industries especially for high value assets with long life time. Such a contract typically specifies asset usage information, availability or capability of the contracted assets required by customers, and the scope of services the manufacturers are obliged to support the assets. Consequently, such a contract imposes major risks to the manufacturers. This paper aims to explore approaches that be used to assist manufacturers to model service contracts in order to understand the risk and reward prior to committing a contract with customer. The work described in the paper involves the development of a simulation model from a case of the ship building industry. The use of the model in aiding contracting decisions is demonstrated through three experiments conducted at the case company. The outcomes have demonstrated the potential of the approaches in practice and contributed to the Product-Service Systems modelling paradigm.",
keywords = "Product-Service Systems, Service contract, Simulation",
author = "Sarocha Phumbua and Benny Tjahjono",
year = "2012",
month = "1",
day = "1",
doi = "10.13140/2.1.3260.1924",
language = "English",
pages = "137--146",
note = "Operational Research Society Simulation Workshop 2012 , (SW12) ; Conference date: 27-03-2012 Through 28-03-2012",
url = "http://www.theorsociety.com/Pages/Conferences/SW12/SW12.aspx",

}

TY - CONF

T1 - Understanding the implications of service contracting in Product-Service businesses

AU - Phumbua, Sarocha

AU - Tjahjono, Benny

PY - 2012/1/1

Y1 - 2012/1/1

N2 - Service contracting has been adopted in several industries especially for high value assets with long life time. Such a contract typically specifies asset usage information, availability or capability of the contracted assets required by customers, and the scope of services the manufacturers are obliged to support the assets. Consequently, such a contract imposes major risks to the manufacturers. This paper aims to explore approaches that be used to assist manufacturers to model service contracts in order to understand the risk and reward prior to committing a contract with customer. The work described in the paper involves the development of a simulation model from a case of the ship building industry. The use of the model in aiding contracting decisions is demonstrated through three experiments conducted at the case company. The outcomes have demonstrated the potential of the approaches in practice and contributed to the Product-Service Systems modelling paradigm.

AB - Service contracting has been adopted in several industries especially for high value assets with long life time. Such a contract typically specifies asset usage information, availability or capability of the contracted assets required by customers, and the scope of services the manufacturers are obliged to support the assets. Consequently, such a contract imposes major risks to the manufacturers. This paper aims to explore approaches that be used to assist manufacturers to model service contracts in order to understand the risk and reward prior to committing a contract with customer. The work described in the paper involves the development of a simulation model from a case of the ship building industry. The use of the model in aiding contracting decisions is demonstrated through three experiments conducted at the case company. The outcomes have demonstrated the potential of the approaches in practice and contributed to the Product-Service Systems modelling paradigm.

KW - Product-Service Systems

KW - Service contract

KW - Simulation

UR - http://www.scopus.com/inward/record.url?scp=84911486848&partnerID=8YFLogxK

U2 - 10.13140/2.1.3260.1924

DO - 10.13140/2.1.3260.1924

M3 - Paper

SP - 137

EP - 146

ER -