Tuning knowledge ecosystems: Exploring links between hotels’ knowledge structures and online government services provision

Juan Gabriel Cegarra-Navarro, José Rodrigo Córdoba-Pachón, A. Garcia-Perez

Research output: Contribution to journalArticle

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Abstract

The development of knowledge-based business opportunities in many economic sectors worldwide is often conceived through a silo-mentality, whereby efforts are focused in either industry or government entities in isolation. Without a systemic or holistic understanding of connections between these, any present or future project evaluation becomes either input- or output-based instead of having a comprehensive understanding of its impact. In order to address such a challenge, this empirical study focuses on the Spanish hospitality sector, which currently thrives by continuously accessing external and internal sources of knowledge, thus offering opportunities to conceptualise it as a knowledge ecosystem. Lessons learned from the Spanish hospitality sector will inform the way online government services can be better designed as part of a knowledge ecosystem for a more effective use by hotels. This will, in turn, yield further opportunities for innovation in the hospitality sector. A structural equation model validated by factor analysis of 130 hotels is used to assess the extent to which hotels currently benefit from online government services. This study concludes that online government services can be better fostered by nurturing external communities while also setting up internal working communities and practices. The model and its implications can also inform initiatives which seek to pursue ecosystem-oriented research and practice, as well as future policy and technology transfer initiatives

Publisher Statement: The final publication is available at Springer via http://dx.doi.org/10.1007/s10961-016-9506-3
Original languageEnglish
Pages (from-to)302-319
Number of pages18
JournalJournal of Technology Transfer
Volume42
Issue number2
Early online date21 Sep 2016
DOIs
Publication statusPublished - Apr 2017

Fingerprint

Hotels
Ecosystems
Tuning
Technology transfer
Factor analysis
Industry
Innovation
Economics
Knowledge structure
Hospitality
Government services
Service provision
Ecosystem

Bibliographical note

The final publication is available at Springer via http://dx.doi.org/10.1007/s10961-016-9506-3

Keywords

  • online government services
  • knowledge structures
  • project evaluation
  • hospitality sector

Cite this

Tuning knowledge ecosystems: Exploring links between hotels’ knowledge structures and online government services provision. / Cegarra-Navarro, Juan Gabriel; Córdoba-Pachón, José Rodrigo; Garcia-Perez, A.

In: Journal of Technology Transfer, Vol. 42, No. 2, 04.2017, p. 302-319.

Research output: Contribution to journalArticle

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