Research on inter-organizational trust to date has done little to elucidate the pivotal role of boundary spanners in trust building. Based on an institutionalization-of-trust perspective (Kroeger 2012, 2013), this chapter analyses how boundary role persons (BRP) build trust in transitory boundary systems and then translate interpersonal into inter-organizational trust through 'facework' (Giddens 1990). It describes how BRP link intra- to inter-organizational trust, as well as the potential conflicts which can arise from these processes, when inter- organizational trust clashes with intra-organizational suspicion or distrust. The conceptual model is fleshed out using data from a study of boundary-spanning behaviours in UK book publishing.
|Title of host publication||Boundary-Spanning in Organizations: Network, Influence, and Conflict.|
|Editors||Janice Langan-Fox, Cary L. Cooper|
|Number of pages||32|
|ISBN (Print)||9781138616882, 9780415628839|
|Publication status||Published - 13 Aug 2013|
- Inter-organizational relations
- boundary spanners