Trusting Across Boundaries

Frens Kroeger, Reinhard Bachmann

Research output: Chapter in Book/Report/Conference proceedingChapter

6 Citations (Scopus)

Abstract

Research on inter-organizational trust to date has done little to elucidate the pivotal role of boundary spanners in trust building. Based on an institutionalization-of-trust perspective (Kroeger 2012, 2013), this chapter analyses how boundary role persons (BRP) build trust in transitory boundary systems and then translate interpersonal into inter-organizational trust through 'facework' (Giddens 1990). It describes how BRP link intra- to inter-organizational trust, as well as the potential conflicts which can arise from these processes, when inter- organizational trust clashes with intra-organizational suspicion or distrust. The conceptual model is fleshed out using data from a study of boundary-spanning behaviours in UK book publishing.
Original languageEnglish
Title of host publicationBoundary-Spanning in Organizations: Network, Influence, and Conflict.
EditorsJanice Langan-Fox, Cary L. Cooper
PublisherRoutledge
Pages253-84
Number of pages32
ISBN (Electronic)9780203488058
ISBN (Print)9781138616882, 9780415628839
Publication statusPublished - 13 Aug 2013

Fingerprint

Inter-organizational trust
Boundary spanners
Boundary spanning
Giddens
Institutionalization
Suspicion
Conceptual model
Distrust
System boundary

Keywords

  • trust
  • Inter-organizational relations
  • boundary spanners

Cite this

Kroeger, F., & Bachmann, R. (2013). Trusting Across Boundaries. In J. Langan-Fox, & C. L. Cooper (Eds.), Boundary-Spanning in Organizations: Network, Influence, and Conflict. (pp. 253-84). Routledge.

Trusting Across Boundaries. / Kroeger, Frens; Bachmann, Reinhard.

Boundary-Spanning in Organizations: Network, Influence, and Conflict.. ed. / Janice Langan-Fox; Cary L. Cooper. Routledge, 2013. p. 253-84.

Research output: Chapter in Book/Report/Conference proceedingChapter

Kroeger, F & Bachmann, R 2013, Trusting Across Boundaries. in J Langan-Fox & CL Cooper (eds), Boundary-Spanning in Organizations: Network, Influence, and Conflict.. Routledge, pp. 253-84.
Kroeger F, Bachmann R. Trusting Across Boundaries. In Langan-Fox J, Cooper CL, editors, Boundary-Spanning in Organizations: Network, Influence, and Conflict.. Routledge. 2013. p. 253-84
Kroeger, Frens ; Bachmann, Reinhard. / Trusting Across Boundaries. Boundary-Spanning in Organizations: Network, Influence, and Conflict.. editor / Janice Langan-Fox ; Cary L. Cooper. Routledge, 2013. pp. 253-84
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