Trusting Across Boundaries

Frens Kroeger, Reinhard Bachmann

Research output: Chapter in Book/Report/Conference proceedingChapter

6 Citations (Scopus)


Research on inter-organizational trust to date has done little to elucidate the pivotal role of boundary spanners in trust building. Based on an institutionalization-of-trust perspective (Kroeger 2012, 2013), this chapter analyses how boundary role persons (BRP) build trust in transitory boundary systems and then translate interpersonal into inter-organizational trust through 'facework' (Giddens 1990). It describes how BRP link intra- to inter-organizational trust, as well as the potential conflicts which can arise from these processes, when inter- organizational trust clashes with intra-organizational suspicion or distrust. The conceptual model is fleshed out using data from a study of boundary-spanning behaviours in UK book publishing.
Original languageEnglish
Title of host publicationBoundary-Spanning in Organizations: Network, Influence, and Conflict.
EditorsJanice Langan-Fox, Cary L. Cooper
Number of pages32
ISBN (Electronic)9780203488058
ISBN (Print)9781138616882, 9780415628839
Publication statusPublished - 13 Aug 2013


  • trust
  • Inter-organizational relations
  • boundary spanners

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    Kroeger, F., & Bachmann, R. (2013). Trusting Across Boundaries. In J. Langan-Fox, & C. L. Cooper (Eds.), Boundary-Spanning in Organizations: Network, Influence, and Conflict. (pp. 253-84). Routledge.