Trusting Across Boundaries

Frens Kroeger, Reinhard Bachmann

    Research output: Chapter in Book/Report/Conference proceedingChapterpeer-review

    7 Citations (Scopus)


    Research on inter-organizational trust to date has done little to elucidate the pivotal role of boundary spanners in trust building. Based on an institutionalization-of-trust perspective (Kroeger 2012, 2013), this chapter analyses how boundary role persons (BRP) build trust in transitory boundary systems and then translate interpersonal into inter-organizational trust through 'facework' (Giddens 1990). It describes how BRP link intra- to inter-organizational trust, as well as the potential conflicts which can arise from these processes, when inter- organizational trust clashes with intra-organizational suspicion or distrust. The conceptual model is fleshed out using data from a study of boundary-spanning behaviours in UK book publishing.
    Original languageEnglish
    Title of host publicationBoundary-Spanning in Organizations: Network, Influence, and Conflict.
    EditorsJanice Langan-Fox, Cary L. Cooper
    Number of pages32
    ISBN (Electronic)9780203488058
    ISBN (Print)9781138616882, 9780415628839
    Publication statusPublished - 13 Aug 2013


    • trust
    • Inter-organizational relations
    • boundary spanners


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