Trust and High Control: An exploratory study of Counterproductive Work Behaviour in a high security organization

Rosalind Searle; Charis Rice

doi:10.1080/1359432x.2024.2344870

Trust and High Control: An exploratory study of Counterproductive Work Behaviour in a high security organization

Rosalind Searle, Charis Rice

Research Centre for Peace and Security

Research output: Contribution to journal › Article › peer-review

2 Citations (Scopus)

52 Downloads (Pure)

Abstract

High security organizations utilize a fine balance between control and trust to maintain stability. Drawing on qualitative interviews with managers and employees concerning three Counterproductive Work Behaviour (CWB) incidents occurring within a “high control” organization, we explore the impact of this trust-control dynamic on individuals’ sensemaking, social relations and workplace behaviours. We explore Human Resource Management (HRM) control practices, contrasting levels of control (over and under-control), form (formal and informal), and consistency of control management, that variously destabilize the balance of trust and control. Framed by this dynamic, employees undertake CWB as a means of maintaining their trusting relationships, professional goals and well-being in an unpredictable workplace. We demonstrate the value of understanding the trust-control dynamic for CWB and identify potential lessons for prevention.

Original language	English
Pages (from-to)	(In-Press)
Number of pages	11
Journal	European Journal of Work and Organizational Psychology
Volume	(In-Press)
Early online date	25 Apr 2024
DOIs	https://doi.org/10.1080/1359432x.2024.2344870
Publication status	E-pub ahead of print - 25 Apr 2024

Bibliographical note

© 2024 The Author(s). Published by Informa UK Limited, trading as Taylor & Francis Group. This is an Open Access article distributed under the terms of the Creative Commons Attribution License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited. The terms on which this article has been published allow the posting of the Accepted Manuscript in a repository by the author(s) or with their consent

Funder

This research was funded by the Centre for Research and Evidence on Security Threats (ESRC Award: ES/N009614/1), which is funded in part by the UK security and intelligence agencies (see the public grant decision here: https://gtr.ukri.org/projects?ref=ES%2FV002775%2F1).

Funding

This research was funded by the Centre for Research and Evidence on Security Threats (ESRC Award: ES/N009614/1), which is funded in part by the UK security and intelligence agencies (see the public grant decision here: https://gtr.ukri.org/projects?ref=ES%2FV002775%2F1).

Funders	Funder number
Centre for Research and Evidence on Security Threats	ES/N009614/1

Keywords

Counterproductive Work Behaviour
Trust
Control
Human Resource Management
Prevention

Themes

Security and Resilience

Access to Document

10.1080/1359432x.2024.2344870Licence: CC BY

Rice2024VoRFinal published version, 736 KBLicence: CC BY

Cite this

@article{0b97aa5631b445f4885327b54861683f,

title = "Trust and High Control: An exploratory study of Counterproductive Work Behaviour in a high security organization ",

abstract = "High security organizations utilize a fine balance between control and trust to maintain stability. Drawing on qualitative interviews with managers and employees concerning three Counterproductive Work Behaviour (CWB) incidents occurring within a “high control” organization, we explore the impact of this trust-control dynamic on individuals{\textquoteright} sensemaking, social relations and workplace behaviours. We explore Human Resource Management (HRM) control practices, contrasting levels of control (over and under-control), form (formal and informal), and consistency of control management, that variously destabilize the balance of trust and control. Framed by this dynamic, employees undertake CWB as a means of maintaining their trusting relationships, professional goals and well-being in an unpredictable workplace. We demonstrate the value of understanding the trust-control dynamic for CWB and identify potential lessons for prevention.",

keywords = "Counterproductive Work Behaviour, Trust, Control, Human Resource Management, Prevention",

author = "Rosalind Searle and Charis Rice",

note = "{\textcopyright} 2024 The Author(s). Published by Informa UK Limited, trading as Taylor & Francis Group. This is an Open Access article distributed under the terms of the Creative Commons Attribution License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited. The terms on which this article has been published allow the posting of the Accepted Manuscript in a repository by the author(s) or with their consent",

year = "2024",

month = apr,

day = "25",

doi = "10.1080/1359432x.2024.2344870",

language = "English",

volume = "(In-Press)",

pages = "(In--Press)",

journal = "European Journal of Work and Organizational Psychology",

issn = "1359-432X",

publisher = "Routledge",

}

TY - JOUR

T1 - Trust and High Control

T2 - An exploratory study of Counterproductive Work Behaviour in a high security organization

AU - Searle, Rosalind

AU - Rice, Charis

N1 - © 2024 The Author(s). Published by Informa UK Limited, trading as Taylor & Francis Group. This is an Open Access article distributed under the terms of the Creative Commons Attribution License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited. The terms on which this article has been published allow the posting of the Accepted Manuscript in a repository by the author(s) or with their consent

PY - 2024/4/25

Y1 - 2024/4/25

N2 - High security organizations utilize a fine balance between control and trust to maintain stability. Drawing on qualitative interviews with managers and employees concerning three Counterproductive Work Behaviour (CWB) incidents occurring within a “high control” organization, we explore the impact of this trust-control dynamic on individuals’ sensemaking, social relations and workplace behaviours. We explore Human Resource Management (HRM) control practices, contrasting levels of control (over and under-control), form (formal and informal), and consistency of control management, that variously destabilize the balance of trust and control. Framed by this dynamic, employees undertake CWB as a means of maintaining their trusting relationships, professional goals and well-being in an unpredictable workplace. We demonstrate the value of understanding the trust-control dynamic for CWB and identify potential lessons for prevention.

AB - High security organizations utilize a fine balance between control and trust to maintain stability. Drawing on qualitative interviews with managers and employees concerning three Counterproductive Work Behaviour (CWB) incidents occurring within a “high control” organization, we explore the impact of this trust-control dynamic on individuals’ sensemaking, social relations and workplace behaviours. We explore Human Resource Management (HRM) control practices, contrasting levels of control (over and under-control), form (formal and informal), and consistency of control management, that variously destabilize the balance of trust and control. Framed by this dynamic, employees undertake CWB as a means of maintaining their trusting relationships, professional goals and well-being in an unpredictable workplace. We demonstrate the value of understanding the trust-control dynamic for CWB and identify potential lessons for prevention.

KW - Counterproductive Work Behaviour

KW - Trust

KW - Control

KW - Human Resource Management

KW - Prevention

UR - http://www.scopus.com/inward/record.url?scp=85191345888&partnerID=8YFLogxK

U2 - 10.1080/1359432x.2024.2344870

DO - 10.1080/1359432x.2024.2344870

M3 - Article

SN - 1359-432X

VL - (In-Press)

SP - (In-Press)

JO - European Journal of Work and Organizational Psychology

JF - European Journal of Work and Organizational Psychology

ER -

Trust and High Control: An exploratory study of Counterproductive Work Behaviour in a high security organization

Abstract

Bibliographical note

Funder

Funding

Keywords

Themes

Access to Document

Other files and links

Fingerprint

Cite this