Trust and Distrust in Nigerian Supply Chain Relationships

Kingsley Omeihe, Veronica Gustafsson, Isaac Oduro Amoako, Mohammad Saud Khan

Research output: Chapter in Book/Report/Conference proceedingConference proceeding

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Abstract

Purpose- To date, most of the literature on trust and distrust reveal a paucity of studies about Nigerian Supply chain relationships. Specifically, this paper attempts to address this gap by examining how trust is developed and repaired
in supply chain relationships.
Design/methodology/approach- Within the scope of this paper, an interpretivist approach was adopted in response to calls for qualitative studies on supply chain relationships. Face to face semi-structured interviews with 12 supplier/customers active in Nigerian trade provided insights into the importance of trust and distrust in enduring supply chain relationships. Data was analysed using iterations from interviews held with the respondents. These iterations demonstrate the key role trust plays in developing and maintaining
supply chain relationships whereas distrust deters cooperative relationships.
Findings- Key factors were considered in developing an understanding of how
trust and distrust mechanisms affect the coordination of supply chain performance. Three distinct types of trust-calculus based trust (CBT), identification based trust (IBT) and knowledge based trust (KBT) are considered
to play an important role in maintaining and developing fruitful relationships.
Conversely, the repair of two levels of distrust-calculus based distrust and identification based distrust is crucial to enduring supply chain relationships.
Research limitations/implications- The importance of taking trust and distrust
seriously stems from its unique contextual embeddedness. This study fills a gap
in the literature by providing insights into how potential customers and suppliers
can leverage on trust to improve their supply chain capacities while suggesting
remedial actions when trust is violated.
Originality- The paper enriches the view that trust and distrust are crucial in explaining Nigerian supply chain relationships. In a broader context, the complementary relationships between both mechanisms highlight the social
advantage of trusting behaviour in overall performance of supply chains.
Original languageEnglish
Title of host publicationBAM2019 Conference Proceedings
PublisherBritish Academy of Management
Pages1-26
Number of pages27
ISBN (Electronic)978-0-9956413-2-7
Publication statusPublished - 2019
EventBritish Academy of Management Conference - Aston University, Birmingham, United Kingdom
Duration: 3 Sep 20195 Sep 2019
https://www.bam.ac.uk/civicrm/event/info?id=3502

Conference

ConferenceBritish Academy of Management Conference
Abbreviated titleBAM2019
CountryUnited Kingdom
CityBirmingham
Period3/09/195/09/19
Internet address

Keywords

  • Trust
  • Supply chain
  • Networks and relationships
  • Africa
  • Distrust

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