Trust and Decision-making in Turing's Imitation Game

Research output: Chapter in Book/Report/Conference proceedingChapter


Trust is an expected certainty in order to transact confidently. However, how accurate is our decision-making in human-machine interaction? In this chapter we present evidence from experimental conditions in which human interrogators used their judgement of what constitutes a satisfactory response trusting a hidden interlocutor was human when it was actually a machine. A simultaneous comparison Turing test is presented with conversation between a human judge and two hidden entities during Turing100 at Bletchley Park, UK. Results of post-test conversational analysis by the audience at Turing Education Day show more than 30% made the same identification errors as the Turing test judge. Trust is found to be misplaced in subjective certainty that could lead to susceptibility to deception in cyberspace.
Original languageEnglish
Title of host publicationEncyclopedia of Information Science and Technology
EditorsMehdi Khosrow-Pour
Place of PublicationHershey
PublisherIGI Global
Number of pages14
ISBN (Electronic)9781522522560
ISBN (Print)9781522522553, 1522522557
Publication statusPublished - Jul 2017


  • Information Science
  • Information technology

ASJC Scopus subject areas

  • Computer Science(all)

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  • Activities

    • 1 Participation in conference

    EEMA's 30th Annual Conference

    Huma Shah (Speaker)
    5 Jul 2017

    Activity: Participating in or organising an eventParticipation in conference

    Cite this

    Shah, H., & Warwick, K. (2017). Trust and Decision-making in Turing's Imitation Game. In M. Khosrow-Pour (Ed.), Encyclopedia of Information Science and Technology (4 ed., pp. 251-264). [23] Hershey: IGI Global.,