Abstract
One of the most critical elements in the 'productisation' of service adopted by today's aero-engine Maintenance Repair and Overhaul (MRO) companies is the match between customer demands and the operational capabilities of the MRO shop. Currently, the service contract is offered based upon experience and intuition rather than on scientific approach. This paper presents an integrated decision making framework to design contracts that considers demand and operational parameters. In addition to literature survey, the approach adopted in building the framework is a case study research, which obtains data from semi-structured interviews, observations and the company archives. Two main perspectives, dynamic operational parameters and shop floor operational parameters, were identified as essential and pertinent to the design and management of the service contract in the productisation context. The framework will incorporate both perspectives to support productisation.
| Original language | English |
|---|---|
| Pages (from-to) | 24-29 |
| Number of pages | 6 |
| Journal | Procedia CIRP |
| Volume | 47 |
| Early online date | 13 Jun 2016 |
| DOIs | |
| Publication status | Published - 2016 |
| Externally published | Yes |
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Keywords
- Contract
- IPSS
- non-OEM MRO
- Productisation
- Service Provider
ASJC Scopus subject areas
- Control and Systems Engineering
- Industrial and Manufacturing Engineering
Cite this
Towards an Integrated Decision Making Framework for Aero Engine MRO Contract Management in the Productisation Context. / Wibowo, Arie; Tjahjono, Benny; Tomiyama, Tetsuo.
In: Procedia CIRP, Vol. 47, 2016, p. 24-29.Research output: Contribution to journal › Article
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TY - JOUR
T1 - Towards an Integrated Decision Making Framework for Aero Engine MRO Contract Management in the Productisation Context
AU - Wibowo, Arie
AU - Tjahjono, Benny
AU - Tomiyama, Tetsuo
PY - 2016
Y1 - 2016
N2 - One of the most critical elements in the 'productisation' of service adopted by today's aero-engine Maintenance Repair and Overhaul (MRO) companies is the match between customer demands and the operational capabilities of the MRO shop. Currently, the service contract is offered based upon experience and intuition rather than on scientific approach. This paper presents an integrated decision making framework to design contracts that considers demand and operational parameters. In addition to literature survey, the approach adopted in building the framework is a case study research, which obtains data from semi-structured interviews, observations and the company archives. Two main perspectives, dynamic operational parameters and shop floor operational parameters, were identified as essential and pertinent to the design and management of the service contract in the productisation context. The framework will incorporate both perspectives to support productisation.
AB - One of the most critical elements in the 'productisation' of service adopted by today's aero-engine Maintenance Repair and Overhaul (MRO) companies is the match between customer demands and the operational capabilities of the MRO shop. Currently, the service contract is offered based upon experience and intuition rather than on scientific approach. This paper presents an integrated decision making framework to design contracts that considers demand and operational parameters. In addition to literature survey, the approach adopted in building the framework is a case study research, which obtains data from semi-structured interviews, observations and the company archives. Two main perspectives, dynamic operational parameters and shop floor operational parameters, were identified as essential and pertinent to the design and management of the service contract in the productisation context. The framework will incorporate both perspectives to support productisation.
KW - Contract
KW - IPSS
KW - non-OEM MRO
KW - Productisation
KW - Service Provider
UR - http://www.scopus.com/inward/record.url?scp=84978705080&partnerID=8YFLogxK
U2 - 10.1016/j.procir.2016.03.049
DO - 10.1016/j.procir.2016.03.049
M3 - Article
VL - 47
SP - 24
EP - 29
JO - Procedia CIRP
JF - Procedia CIRP
SN - 2212-8271
ER -