The World’s First ‘Pop-Up’ Urban Airport: A User-Centred Design Approach to Understand the Customer Journey

Katarzyna Zdanowicz; Paul Herriotts; William Payre; Dean Mangurenje; Stewart Birrell

doi:10.1007/978-3-030-85540-6_61

The World’s First ‘Pop-Up’ Urban Airport: A User-Centred Design Approach to Understand the Customer Journey

Katarzyna Zdanowicz, Paul Herriotts, William Payre, Dean Mangurenje, Stewart Birrell

Research output: Chapter in Book/Report/Conference proceeding › Conference proceeding › peer-review

1 Citation (Scopus)

32 Downloads (Pure)

Abstract

Urban Airport is a transportation infrastructure for electrically powered Vertical Take-Off and Landing (eVTOLs) aircrafts, or so-called flying cars. It is one of the emerging solutions for improving urban environments in terms of sustainability and traffic. This paper explores how adapting a human-centred design approach enhances passengers’ journey through the future Urban Airport. In order to deliver a user-friendly experience, accessibility, comfort and efficiency are vital. Understanding users’ journey throughout the Urban Airport will help us comprehend how the infrastructure should be designed for targeted user groups with different characteristics and expectations. This paper presents three user personas and associated storyboards to provide insights into the spectrum of goals, needs and frustrations of the Urban Airport potential users.

Original language	English
Title of host publication	Human Interaction, Emerging Technologies and Future Systems V
Editors	Tareq Ahram, Redha Taiar
Publisher	Springer
Pages	483-490
Number of pages	8
ISBN (Electronic)	978-3-030-85540-6
ISBN (Print)	978-3-030-85539-0
DOIs	https://doi.org/10.1007/978-3-030-85540-6_61
Publication status	Published - 2021
Event	5th International Conference on Human Interaction & Emerging Technologies - Virtual event Duration: 27 Aug 2021 → 29 Aug 2021 https://ihiet.org/

Publication series

Name	Lecture Notes in Networks and Systems book series
Volume	319
ISSN (Print)	2367-3370
ISSN (Electronic)	2367-3389

Conference

Conference	5th International Conference on Human Interaction & Emerging Technologies
Abbreviated title	IHIET 2021
Period	27/08/21 → 29/08/21
Internet address	https://ihiet.org/

Bibliographical note

Copyright © and Moral Rights are retained by the author(s) and/ or other copyright owners. A copy can be downloaded for personal non-commercial research or study, without prior permission or charge. This item cannot be reproduced or quoted extensively from without first obtaining permission in writing from the copyright holder(s). The content must not be changed in any way or sold commercially in any format or medium without the formal permission of the copyright holders.

Funding Information:
The authors would like to thank the funder: Innovate UK under the Future Flight Challenge (FFC), a 4-year, ?125 million Industrial Strategy Challenge Fund (ISCF) programme. This work was completed as part of the Air-One project (FFC grant number 75685) with lead partners Urban-Air Port and project partners Small, Malloy Aeronautics, Coventry City Council, Coventry University and Hyundai Urban Air division.

Keywords

Urban air mobility infrastructure
User experience
Flying cars

ASJC Scopus subject areas

Signal Processing
Control and Systems Engineering
Computer Networks and Communications

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

Access to Document

10.1007/978-3-030-85540-6_61

Post-PrintAccepted author manuscript, 933 KB

Cite this

Zdanowicz, K., Herriotts, P., Payre, W., Mangurenje, D., & Birrell, S. (2021). The World’s First ‘Pop-Up’ Urban Airport: A User-Centred Design Approach to Understand the Customer Journey. In T. Ahram, & R. Taiar (Eds.), Human Interaction, Emerging Technologies and Future Systems V (pp. 483-490). (Lecture Notes in Networks and Systems book series; Vol. 319). Springer. https://doi.org/10.1007/978-3-030-85540-6_61

The World’s First ‘Pop-Up’ Urban Airport: A User-Centred Design Approach to Understand the Customer Journey. / Zdanowicz, Katarzyna; Herriotts, Paul ; Payre, William; Mangurenje, Dean; Birrell, Stewart.

Human Interaction, Emerging Technologies and Future Systems V. ed. / Tareq Ahram; Redha Taiar. Springer, 2021. p. 483-490 (Lecture Notes in Networks and Systems book series; Vol. 319).

Research output: Chapter in Book/Report/Conference proceeding › Conference proceeding › peer-review

Zdanowicz, K, Herriotts, P , Payre, W, Mangurenje, D & Birrell, S 2021, The World’s First ‘Pop-Up’ Urban Airport: A User-Centred Design Approach to Understand the Customer Journey. in T Ahram & R Taiar (eds), Human Interaction, Emerging Technologies and Future Systems V. Lecture Notes in Networks and Systems book series, vol. 319, Springer, pp. 483-490, 5th International Conference on Human Interaction & Emerging Technologies, 27/08/21. https://doi.org/10.1007/978-3-030-85540-6_61

Zdanowicz K, Herriotts P , Payre W, Mangurenje D, Birrell S. The World’s First ‘Pop-Up’ Urban Airport: A User-Centred Design Approach to Understand the Customer Journey. In Ahram T, Taiar R, editors, Human Interaction, Emerging Technologies and Future Systems V. Springer. 2021. p. 483-490. (Lecture Notes in Networks and Systems book series). https://doi.org/10.1007/978-3-030-85540-6_61

Zdanowicz, Katarzyna ; Herriotts, Paul ; Payre, William ; Mangurenje, Dean ; Birrell, Stewart. / The World’s First ‘Pop-Up’ Urban Airport: A User-Centred Design Approach to Understand the Customer Journey. Human Interaction, Emerging Technologies and Future Systems V. editor / Tareq Ahram ; Redha Taiar. Springer, 2021. pp. 483-490 (Lecture Notes in Networks and Systems book series).

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The World’s First ‘Pop-Up’ Urban Airport: A User-Centred Design Approach to Understand the Customer Journey

Abstract

Publication series

Conference

Bibliographical note

Keywords

ASJC Scopus subject areas

UN SDGs

Access to Document

Fingerprint

Cite this