The Self-Perceived Successful Hostage and Crisis Negotiator Profile: A Qualitative Assessment of Negotiator Competencies

Amy Grubb, Sarah Brown, Peter Hall, Erica Bowen

Research output: Contribution to journalArticlepeer-review

8 Citations (Scopus)
52 Downloads (Pure)


Hostage and crisis negotiators serve a vital function within modern-day policing and can play a role in whether individuals live or die. As such, it is important for us to understand which police officers are more suited to this complex and challenging role, to ensure that the most effective negotiators are selected and trained. The current paper outlines the findings from interviews conducted with 15 negotiators from nine English police forces. Using a grounded theoretical approach, a conceptual model of the successful negotiator profile was developed comprising three primary and 19 secondary categories. The three primary categories consisted of: ‘Negotiator entry requirements’, ‘Negotiator attributes’, and ‘Negotiator skills’ which taken together, can be used to depict a profile of the successful hostage and crisis negotiator. The profile is discussed with reference to the potential implications for current hostage and crisis negotiator/police officer selection and training practices.
Original languageEnglish
Pages (from-to)321-342
Number of pages22
JournalPolice Practice and Research
Issue number4
Early online date5 Jun 2018
Publication statusPublished - 4 Jul 2019

Bibliographical note

TThis is an Accepted Manuscript of an article published by Taylor & Francis in Police Practice and Research on 05/06/2018, available online:

Copyright © and Moral Rights are retained by the author(s) and/ or other copyright owners. A copy can be downloaded for personal non-commercial research or study, without prior permission or charge. This item cannot be reproduced or quoted extensively from without first obtaining permission in writing from the copyright holder(s). The content must not be changed in any way or sold commercially in any format or medium without the formal permission of the copyright holders.


  • Hostage and crisis negotiation
  • hostage and crisis negotiator
  • hostage and crisis negotiator competencies
  • hostage and crisis negotiator profile
  • hostage and crisis negotiator selection

ASJC Scopus subject areas

  • Social Sciences (miscellaneous)
  • Law


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