The role of a flow coordinator in an emergency assessment unit.

Liz Lees, Jacki Ferreday

Research output: Contribution to journalArticlepeer-review

3 Citations (Scopus)


This article describes the rationale and change management approach used for the development and initial evaluation of a patient-flow coordinator to the Emergency Assessment Area at Birmingham Heartlands Hospital. This post was established to improve patient flow and departmental efficiency in order to achieve the latest four-hour maximum waiting-to-treatment time directive. The working context, concept, process-mapping approach, core objectives and key functions of the role are all discussed.

Original languageEnglish
Pages (from-to)32-34
Number of pages3
JournalNursing times
Issue number32
Publication statusPublished - 12 Aug 2003
Externally publishedYes

ASJC Scopus subject areas

  • Nursing(all)


Dive into the research topics of 'The role of a flow coordinator in an emergency assessment unit.'. Together they form a unique fingerprint.

Cite this