The Mediating Role of Psychological Distress between Ostracism, Work Engagement, and Turnover Intentions: An Analysis in the Cypriot Hospitality Context

Elham Anasori , Steven W. Bayighomog , Glauco De Vita, Levent Altinay

Research output: Contribution to journalArticlepeer-review

Abstract

Drawing on the conservation of resources and job-demands resource theories, this study proposes and tests psychological distress as an underlying mechanism mediating the relationships between workplace ostracism, work engagement, and turnover intentions. Furthermore, it investigates how resilience and perceived external employability condition the aforementioned relationships. Four- and five-star full-time hotel employees provided the data for this study. The findings suggest that psychological distress mediated the relationship between workplace ostracism and turnover intention, but did not mediate the workplace ostracism-work engagement linkage. Also, workplace ostracism plummeted the work engagement of less resilient employees, and surprisingly
aroused that of more resilient employees. Finally, the result did not support the argument that employees with perceived high external employability would have stronger turnover intentions compared to those with lower external employability. This study offered new insights into the interface between workplace ostracism, engagement, and turnover intention, and relevant theoretical implications and address to managers are further discussed.
Original languageEnglish
Article number102829
JournalInternational Journal of Hospitality Management
Volume94
Early online date7 Jan 2021
DOIs
Publication statusE-pub ahead of print - 7 Jan 2021

Bibliographical note

Publisher Copyright:
© 2020 Elsevier Ltd

Copyright:
Copyright 2020 Elsevier B.V., All rights reserved.

Keywords

  • External employability
  • Psychological distress
  • Resilience
  • Turnover intentions
  • Work engagement
  • Workplace ostracism

ASJC Scopus subject areas

  • Tourism, Leisure and Hospitality Management
  • Strategy and Management

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