The Mediating Role of Psychological Distress between Ostracism, Work Engagement, and Turnover Intentions: An Analysis in the Cypriot Hospitality Context

Elham Anasori; Steven W.  Bayighomog; Glauco De Vita; Levent Altinay

doi:10.1016/j.ijhm.2020.102829

The Mediating Role of Psychological Distress between Ostracism, Work Engagement, and Turnover Intentions: An Analysis in the Cypriot Hospitality Context

Elham Anasori , Steven W. Bayighomog , Glauco De Vita, Levent Altinay

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69 Citations (Scopus)

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Abstract

Drawing on the conservation of resources and job-demands resource theories, this study proposes and tests psychological distress as an underlying mechanism mediating the relationships between workplace ostracism, work engagement, and turnover intentions. Furthermore, it investigates how resilience and perceived external employability condition the aforementioned relationships. Four- and five-star full-time hotel employees provided the data for this study. The findings suggest that psychological distress mediated the relationship between workplace ostracism and turnover intention, but did not mediate the workplace ostracism-work engagement linkage. Also, workplace ostracism plummeted the work engagement of less resilient employees, and surprisingly
aroused that of more resilient employees. Finally, the result did not support the argument that employees with perceived high external employability would have stronger turnover intentions compared to those with lower external employability. This study offered new insights into the interface between workplace ostracism, engagement, and turnover intention, and relevant theoretical implications and address to managers are further discussed.

Original language	English
Article number	102829
Number of pages	12
Journal	International Journal of Hospitality Management
Volume	94
Early online date	7 Jan 2021
DOIs	https://doi.org/10.1016/j.ijhm.2020.102829
Publication status	Published - Apr 2021

Bibliographical note

© 2020, Elsevier. Licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International http://creativecommons.org/licenses/by-nc-nd/4.0/

Copyright © and Moral Rights are retained by the author(s) and/ or other copyright owners. A copy can be downloaded for personal non-commercial research or study, without prior permission or charge. This item cannot be reproduced or quoted extensively from without first obtaining permission in writing from the copyright holder(s). The content must not be changed in any way or sold commercially in any format or medium without the formal permission of the copyright holders.

Keywords

External employability
Psychological distress
Resilience
Turnover intentions
Work engagement
Workplace ostracism

ASJC Scopus subject areas

Tourism, Leisure and Hospitality Management
Strategy and Management

Access to Document

10.1016/j.ijhm.2020.102829

Post-PrintAccepted author manuscript, 1.17 MBLicence: CC BY-NC-ND

Cite this

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title = "The Mediating Role of Psychological Distress between Ostracism, Work Engagement, and Turnover Intentions: An Analysis in the Cypriot Hospitality Context",

abstract = "Drawing on the conservation of resources and job-demands resource theories, this study proposes and tests psychological distress as an underlying mechanism mediating the relationships between workplace ostracism, work engagement, and turnover intentions. Furthermore, it investigates how resilience and perceived external employability condition the aforementioned relationships. Four- and five-star full-time hotel employees provided the data for this study. The findings suggest that psychological distress mediated the relationship between workplace ostracism and turnover intention, but did not mediate the workplace ostracism-work engagement linkage. Also, workplace ostracism plummeted the work engagement of less resilient employees, and surprisinglyaroused that of more resilient employees. Finally, the result did not support the argument that employees with perceived high external employability would have stronger turnover intentions compared to those with lower external employability. This study offered new insights into the interface between workplace ostracism, engagement, and turnover intention, and relevant theoretical implications and address to managers are further discussed.",

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note = "{\textcopyright} 2020, Elsevier. Licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International http://creativecommons.org/licenses/by-nc-nd/4.0/ Copyright {\textcopyright} and Moral Rights are retained by the author(s) and/ or other copyright owners. A copy can be downloaded for personal non-commercial research or study, without prior permission or charge. This item cannot be reproduced or quoted extensively from without first obtaining permission in writing from the copyright holder(s). The content must not be changed in any way or sold commercially in any format or medium without the formal permission of the copyright holders. ",

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The Mediating Role of Psychological Distress between Ostracism, Work Engagement, and Turnover Intentions: An Analysis in the Cypriot Hospitality Context

Abstract

Bibliographical note

Keywords

ASJC Scopus subject areas

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