Abstract
Drawing on the conservation of resources and job-demands resource theories, this study proposes and tests psychological distress as an underlying mechanism mediating the relationships between workplace ostracism, work engagement, and turnover intentions. Furthermore, it investigates how resilience and perceived external employability condition the aforementioned relationships. Four- and five-star full-time hotel employees provided the data for this study. The findings suggest that psychological distress mediated the relationship between workplace ostracism and turnover intention, but did not mediate the workplace ostracism-work engagement linkage. Also, workplace ostracism plummeted the work engagement of less resilient employees, and surprisingly
aroused that of more resilient employees. Finally, the result did not support the argument that employees with perceived high external employability would have stronger turnover intentions compared to those with lower external employability. This study offered new insights into the interface between workplace ostracism, engagement, and turnover intention, and relevant theoretical implications and address to managers are further discussed.
aroused that of more resilient employees. Finally, the result did not support the argument that employees with perceived high external employability would have stronger turnover intentions compared to those with lower external employability. This study offered new insights into the interface between workplace ostracism, engagement, and turnover intention, and relevant theoretical implications and address to managers are further discussed.
Original language | English |
---|---|
Article number | 102829 |
Journal | International Journal of Hospitality Management |
Volume | 94 |
Early online date | 7 Jan 2021 |
DOIs | |
Publication status | Published - Apr 2021 |
Bibliographical note
Publisher Copyright:© 2020 Elsevier Ltd
Keywords
- External employability
- Psychological distress
- Resilience
- Turnover intentions
- Work engagement
- Workplace ostracism
ASJC Scopus subject areas
- Tourism, Leisure and Hospitality Management
- Strategy and Management