The Impacts of Second Generation e-Prescribing Usability on Community Pharmacists Outcomes.

Mahmood Shah, Hamid Raza Peikari, Mohamad Shanudin Zakaria, Norjaya M. Yasin, Abdelbary Elhissi

Research output: Contribution to journalArticle

5 Citations (Scopus)

Abstract

Background: The results from past studies about the effects of second-generation e-prescribing systems on community pharmacists' outcomes and practices are inconclusive, and the claims of effectiveness and efficiency of such systems have not been supported in all studies. There is a strong need to study the factors that lead to positive outcomes for the users of these systems. Objective: This paper intends to bridge the above gaps by empirically examining the impacts of user interface usability on the community pharmacists' outcomes. Methods: A quantitative survey research method was used and the data was collected from the community pharmacists, who use an e-prescribing system. Data from 152 questionnaires collected in a national survey were used to for the study. Partial Least Squares (PLS) path modeling was used to examine scale reliability, validity and hypotheses. Results: The scale was found to test well for reliability and validity. Examining the hypotheses illustrated that ease of use (P < 0.01, t = 5.79) and information quality (P < 0.01, t = 6.24) of an e-prescribing system improved pharmacists' outcomes (including communication, facilitation of care, reduction of workload and medical errors) while ease of use of the system was influenced by user interface consistency (P < 0.01, t = 7.35) and system error prevention (P < 0.01, t = 5.29). Conclusion: To improve community pharmacists' outcomes and practices, the ease of use, information quality, consistency and error prevention features of e-prescribing systems should be improved. It was found that information quality had a stronger impact on the outcomes and hence improving the quality of the generated information would have higher impacts on users' outcomes.
Original languageEnglish
Pages (from-to)339-351
Number of pages13
JournalResearch in Social and Administrative Pharmacy
Volume11
Issue number3
Early online date29 Aug 2014
DOIs
Publication statusPublished - May 2015

Fingerprint

Pharmacists
User interfaces
Reproducibility of Results
Information use
Cohort Effect
Medical Errors
Workload
Least-Squares Analysis
Communication
Research
Surveys and Questionnaires

Keywords

  • e-prescribing
  • community pharmacy
  • usability
  • partial least squares
  • outcome

Cite this

The Impacts of Second Generation e-Prescribing Usability on Community Pharmacists Outcomes. / Shah, Mahmood; Peikari, Hamid Raza; Zakaria, Mohamad Shanudin; Yasin, Norjaya M.; Elhissi, Abdelbary.

In: Research in Social and Administrative Pharmacy, Vol. 11, No. 3, 05.2015, p. 339-351.

Research output: Contribution to journalArticle

Shah, Mahmood ; Peikari, Hamid Raza ; Zakaria, Mohamad Shanudin ; Yasin, Norjaya M. ; Elhissi, Abdelbary. / The Impacts of Second Generation e-Prescribing Usability on Community Pharmacists Outcomes. In: Research in Social and Administrative Pharmacy. 2015 ; Vol. 11, No. 3. pp. 339-351.
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