The impact of service privatization-The case of a container terminal at the Port of Limassol

Christos Antoniou; Saeyeon Roh; Young-Joon Seo; Dong-Wook Kwak

The impact of service privatization-The case of a container terminal at the Port of Limassol

Christos Antoniou, Saeyeon Roh, Young-Joon Seo, Dong-Wook Kwak

School of Strategy and Leadership

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Abstract

The Cyprus government has signed agreements for the commercialization of the activities of the Port of Limassol, with the aim to increase the financial viability of port operation and sustain competitive advantage. This paper aims to examine effects of and expectation from port privatization based on port stakeholders’ perspectives such as port authorities, concessionaire and port customers.. Firstly, this study investigates how the port authority intends to verify and control the performance of the concessionaire with regard to the operational and functional domains that directly influence a container terminal’s performance and to identify all the possible effects of privatization. Secondly, it explores how the concessionaire intends to improve the performance of the container port. Thirdly, it examines port users’ expectations of the services and satisfaction with port services after privatization. A mixed methodology is employed involving interviews and a questionnaire survey with practitioners at the Port of Limassol. The impact of its privatization is provided in the discussion and conclusion section.

Original language	English
Pages (from-to)	1-20
Number of pages	20
Journal	KMI International Journal of Maritime Affairs and Fisheries
Volume	11
Issue number	1
Publication status	Published - 30 Jun 2019

Bibliographical note

Open Access publication. Research publications protected by the Korea Ocean Research and Development Institute may be used in accordance with the 'Public Nuri' source indication, commercial use prohibition, and alteration prohibition conditions.

Copyright © and Moral Rights are retained by the author(s) and/ or other copyright owners. A copy can be downloaded for personal non-commercial research or study, without prior permission or charge. This item cannot be reproduced or quoted extensively from without first obtaining permission in writing from the copyright holder(s). The content must not be changed in any way or sold commercially in any format or medium without the formal permission of the copyright holders.

Keywords

Container port
Service privatization
Cyprus port
Limassol
EU

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Cite this

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title = "The impact of service privatization-The case of a container terminal at the Port of Limassol",

abstract = "The Cyprus government has signed agreements for the commercialization of the activities of the Port of Limassol, with the aim to increase the financial viability of port operation and sustain competitive advantage. This paper aims to examine effects of and expectation from port privatization based on port stakeholders{\textquoteright} perspectives such as port authorities, concessionaire and port customers.. Firstly, this study investigates how the port authority intends to verify and control the performance of the concessionaire with regard to the operational and functional domains that directly influence a container terminal{\textquoteright}s performance and to identify all the possible effects of privatization. Secondly, it explores how the concessionaire intends to improve the performance of the container port. Thirdly, it examines port users{\textquoteright} expectations of the services and satisfaction with port services after privatization. A mixed methodology is employed involving interviews and a questionnaire survey with practitioners at the Port of Limassol. The impact of its privatization is provided in the discussion and conclusion section. ",

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note = "Open Access publication. Research publications protected by the Korea Ocean Research and Development Institute may be used in accordance with the 'Public Nuri' source indication, commercial use prohibition, and alteration prohibition conditions. Copyright {\textcopyright} and Moral Rights are retained by the author(s) and/ or other copyright owners. A copy can be downloaded for personal non-commercial research or study, without prior permission or charge. This item cannot be reproduced or quoted extensively from without first obtaining permission in writing from the copyright holder(s). The content must not be changed in any way or sold commercially in any format or medium without the formal permission of the copyright holders. ",

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N1 - Open Access publication. Research publications protected by the Korea Ocean Research and Development Institute may be used in accordance with the 'Public Nuri' source indication, commercial use prohibition, and alteration prohibition conditions. Copyright © and Moral Rights are retained by the author(s) and/ or other copyright owners. A copy can be downloaded for personal non-commercial research or study, without prior permission or charge. This item cannot be reproduced or quoted extensively from without first obtaining permission in writing from the copyright holder(s). The content must not be changed in any way or sold commercially in any format or medium without the formal permission of the copyright holders.

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N2 - The Cyprus government has signed agreements for the commercialization of the activities of the Port of Limassol, with the aim to increase the financial viability of port operation and sustain competitive advantage. This paper aims to examine effects of and expectation from port privatization based on port stakeholders’ perspectives such as port authorities, concessionaire and port customers.. Firstly, this study investigates how the port authority intends to verify and control the performance of the concessionaire with regard to the operational and functional domains that directly influence a container terminal’s performance and to identify all the possible effects of privatization. Secondly, it explores how the concessionaire intends to improve the performance of the container port. Thirdly, it examines port users’ expectations of the services and satisfaction with port services after privatization. A mixed methodology is employed involving interviews and a questionnaire survey with practitioners at the Port of Limassol. The impact of its privatization is provided in the discussion and conclusion section.

AB - The Cyprus government has signed agreements for the commercialization of the activities of the Port of Limassol, with the aim to increase the financial viability of port operation and sustain competitive advantage. This paper aims to examine effects of and expectation from port privatization based on port stakeholders’ perspectives such as port authorities, concessionaire and port customers.. Firstly, this study investigates how the port authority intends to verify and control the performance of the concessionaire with regard to the operational and functional domains that directly influence a container terminal’s performance and to identify all the possible effects of privatization. Secondly, it explores how the concessionaire intends to improve the performance of the container port. Thirdly, it examines port users’ expectations of the services and satisfaction with port services after privatization. A mixed methodology is employed involving interviews and a questionnaire survey with practitioners at the Port of Limassol. The impact of its privatization is provided in the discussion and conclusion section.

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The impact of service privatization-The case of a container terminal at the Port of Limassol

Abstract

Bibliographical note

Keywords

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