The Global Governance of Online Consumer Protection and E-commerce: Building Trust

Ioannis Lianos, Despoina Mantzari, Gracia Marín Durán, Amber Darr, Azza Raslan

Research output: Other contribution

Abstract

International hurdles to e-commerce post challenges for consumers. One important limiting factor is the perception that cross-border online transactions and delivery are less secure and that remedies do not exist for when something goes wrong. This paper provides a brief overview of the online consumer protection landscape and the actors within it. It offers examples of specific forms of online consumer protection and outlines efforts to boost regulatory coherence at regional and global levels – including examining the role for trade policy.
Original languageEnglish
TypeWhite Paper
Media of outputWorld Economic Forum Website
PublisherWorld Economic Forum
Publication statusPublished - 22 Mar 2019

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Lianos, I., Mantzari, D., Durán, G. M., Darr, A., & Raslan, A. (2019, Mar 22). The Global Governance of Online Consumer Protection and E-commerce: Building Trust. World Economic Forum.