The development, escalation and collapse of system trust: From the financial crisis to society at large

TY - JOUR

T1 - The development, escalation and collapse of system trust: From the financial crisis to society at large

AU - Kroeger, Frens

N1 - Due to publisher policy, the full text is unavailable on the repository until 28th September 2017.

PY - 2015

Y1 - 2015

N2 - This theoretical outline sketches the development, escalation and collapse of trust in expert systems, using the recent financial crisis as an example, but aiming at the description of broader underlying mechanisms. After reviewing the literature on the genesis of system trust, it identifies spirals of system trust that escalate both “vertically” (actors placing too much trust in the system) and “horizontally” (wider and wider circles of actors placing trust in the system). Both the apparent stability and the potential for collapse inherent in these spirals results from the fact that system trust is typically more distant, and consequently lacks some of the safeguards present in interpersonal trust. Ironically, thus, attempts to eliminate the influence of trust by introducing impersonal rule systems may increase rather than reduce the risk posed to systemic stability.NOTICE: this is the author’s version of a work that was accepted for publication in European Management Journal. Changes resulting from the publishing process, such as peer review, editing, corrections, structural formatting, and other quality control mechanisms may not be reflected in this document. Changes may have been made to this work since it was submitted for publication. A definitive version was subsequently published in European Management Journal [33, 6 (2015)] DOI: 10.1016/j.emj.2015.08.001© 2015, Elsevier. Licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International http://creativecommons.org/licenses/by-nc-nd/4.0/

AB - This theoretical outline sketches the development, escalation and collapse of trust in expert systems, using the recent financial crisis as an example, but aiming at the description of broader underlying mechanisms. After reviewing the literature on the genesis of system trust, it identifies spirals of system trust that escalate both “vertically” (actors placing too much trust in the system) and “horizontally” (wider and wider circles of actors placing trust in the system). Both the apparent stability and the potential for collapse inherent in these spirals results from the fact that system trust is typically more distant, and consequently lacks some of the safeguards present in interpersonal trust. Ironically, thus, attempts to eliminate the influence of trust by introducing impersonal rule systems may increase rather than reduce the risk posed to systemic stability.NOTICE: this is the author’s version of a work that was accepted for publication in European Management Journal. Changes resulting from the publishing process, such as peer review, editing, corrections, structural formatting, and other quality control mechanisms may not be reflected in this document. Changes may have been made to this work since it was submitted for publication. A definitive version was subsequently published in European Management Journal [33, 6 (2015)] DOI: 10.1016/j.emj.2015.08.001© 2015, Elsevier. Licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International http://creativecommons.org/licenses/by-nc-nd/4.0/

KW - System trust

KW - Trust in expert systems

KW - Confidence

KW - Trust and modernity

KW - Trust crises

KW - Financial crises

U2 - 10.1016/j.emj.2015.08.001

DO - 10.1016/j.emj.2015.08.001

M3 - Article

VL - 33

SP - 431

EP - 437

JO - European Management Journal

JF - European Management Journal

SN - 0263-2373

IS - 6

ER -