Abstract
The paper provides a critical review of the contributions a holistic, user centred approach can make to the design, inclusivity, effectiveness and efficiency of existing transport services, using the Hexagon-Spindle model [1 and 2] as a reference point. A systematic, multifaceted approach to the human centred transport systems is articulated, using ergonomics as a means of co-ordinating system design which needs to optimise performance of individual elements (such as the design of information points) through to the whole service offering. The use of such a model recognises that each stage of the journey needs to be optimised for each traveller, while the user centred methods pioneered by the ergonomics and design communities facilitate the capturing and monitoring of responses to user needs. The use of such an approach is exemplified by the outputs of the METPEX project.
| Original language | English |
|---|---|
| Pages | 87-92 |
| Publication status | Published - 2015 |
| Event | International Conference 'Towards a humane city: Urban Transport 2030 -Mastering Change - University of Novi Sad, Novi Sad, Serbia Duration: 5 Nov 2015 → 6 Nov 2015 |
Conference
| Conference | International Conference 'Towards a humane city: Urban Transport 2030 -Mastering Change |
|---|---|
| Country/Territory | Serbia |
| City | Novi Sad |
| Period | 5/11/15 → 6/11/15 |
Keywords
- Ergonomics and human factors
- design
- transport
- whole journey experience
- inclusive design
- humane city