The challenges of developing an online tool to measure the quality of the passenger experience in a PanEuropean context

Andree Woodcock; Panagiotis Petridis; Fotis Liotopoulos; Apostolos Georgiadis; Liam Brady

doi:10.1007/978-3-319-07227-2_52

The challenges of developing an online tool to measure the quality of the passenger experience in a PanEuropean context

Andree Woodcock, Panagiotis Petridis, Fotis Liotopoulos, Apostolos Georgiadis, Liam Brady

Research output: Chapter in Book/Report/Conference proceeding › Chapter

Abstract

METPEX is a 3 year, FP7 project which aims to develop a PanEuropean tool to measure the quality of the passenger’s experience of multimodal transport. Initial work has led to the development of a comprehensive set of variables relating to different passenger groups, forms of transport and journey stages. This paper addresses the main challenges in transforming the variables into usable, accessible computer based tools allowing for the real time collection of information, across multiple journey stages in different EU countries. Non-computer based measurement instruments will be used to gather information from those who may not have or be familiar with mobile technology. Smartphone-based measurement instruments will also be used, hosted in two applications. The mobile applications need to be easy to use, configurable and adaptable according to the context of use. They should also be inherently interesting and rewarding for the participant, whilst allowing for the collection of high quality, valid and reliable data from all journey types and stages (from planning, through to entry into and egress from different transport modes, travel on public and personal vehicles and support of active forms of transport (e.g. cycling and walking). During all phases of the data collection and processing, the privacy of the participant is highly regarded and is ensured.

Original language	English
Title of host publication	Human-Computer Interaction. Applications and Services
Subtitle of host publication	16th International Conference, HCI International 2014, Heraklion, Crete, Greece, June 22-27, 2014, Proceedings, Part III
Editors	Masaaki Kurosu
Publisher	Springer Verlag
Pages	545-555
Volume	8512
ISBN (Print)	978-3-319-07226-5
DOIs	https://doi.org/10.1007/978-3-319-07227-2_52
Publication status	Published - 2014
Event	16th International Conference on Human-Computer Interaction - Crete, Greece Duration: 22 Jun 2014 → 27 Jun 2014

Publication series

Name	Lecture Notes in Computer Science
Publisher	Springer
Volume	8512
ISSN (Print)	0302-9743

Conference

Conference	16th International Conference on Human-Computer Interaction
Country/Territory	Greece
City	Crete
Period	22/06/14 → 27/06/14

Bibliographical note

This paper is not yet available in the repository. The paper was given at the 16th International Conference on Human-Computer Interaction: Applications and Services, HCI International 2014; Heraklion, Crete; Greece; 22 June 2014 through 27 June 2014.

Keywords

Adaptive and personalized interfaces
Entertainment and game user interface
Human Centered Design and User Centered Design
Internationalization and Localization
New technology and its usefulness
Qualitative and quantitative measurement and evaluation
transport
Universal usability

Access to Document

10.1007/978-3-319-07227-2_52

Andree Woodcock
- Research Centre for Arts, Memory and Communities - Professor - Education, Ergonomics & Design
Person: Teaching and Research

Cite this

Woodcock, A., Petridis, P., Liotopoulos, F., Georgiadis, A., & Brady, L. (2014). The challenges of developing an online tool to measure the quality of the passenger experience in a PanEuropean context. In M. Kurosu (Ed.), Human-Computer Interaction. Applications and Services: 16th International Conference, HCI International 2014, Heraklion, Crete, Greece, June 22-27, 2014, Proceedings, Part III (Vol. 8512, pp. 545-555). (Lecture Notes in Computer Science; Vol. 8512). Springer Verlag. https://doi.org/10.1007/978-3-319-07227-2_52

The challenges of developing an online tool to measure the quality of the passenger experience in a PanEuropean context. / Woodcock, Andree; Petridis, Panagiotis; Liotopoulos, Fotis et al.
Human-Computer Interaction. Applications and Services: 16th International Conference, HCI International 2014, Heraklion, Crete, Greece, June 22-27, 2014, Proceedings, Part III. ed. / Masaaki Kurosu. Vol. 8512 Springer Verlag, 2014. p. 545-555 (Lecture Notes in Computer Science; Vol. 8512).

Research output: Chapter in Book/Report/Conference proceeding › Chapter

Woodcock, A, Petridis, P, Liotopoulos, F, Georgiadis, A & Brady, L 2014, The challenges of developing an online tool to measure the quality of the passenger experience in a PanEuropean context. in M Kurosu (ed.), Human-Computer Interaction. Applications and Services: 16th International Conference, HCI International 2014, Heraklion, Crete, Greece, June 22-27, 2014, Proceedings, Part III. vol. 8512, Lecture Notes in Computer Science, vol. 8512, Springer Verlag, pp. 545-555, 16th International Conference on Human-Computer Interaction, Crete, Greece, 22/06/14. https://doi.org/10.1007/978-3-319-07227-2_52

Woodcock A, Petridis P, Liotopoulos F, Georgiadis A, Brady L. The challenges of developing an online tool to measure the quality of the passenger experience in a PanEuropean context. In Kurosu M, editor, Human-Computer Interaction. Applications and Services: 16th International Conference, HCI International 2014, Heraklion, Crete, Greece, June 22-27, 2014, Proceedings, Part III. Vol. 8512. Springer Verlag. 2014. p. 545-555. (Lecture Notes in Computer Science). doi: 10.1007/978-3-319-07227-2_52

Woodcock, Andree ; Petridis, Panagiotis ; Liotopoulos, Fotis et al. / The challenges of developing an online tool to measure the quality of the passenger experience in a PanEuropean context. Human-Computer Interaction. Applications and Services: 16th International Conference, HCI International 2014, Heraklion, Crete, Greece, June 22-27, 2014, Proceedings, Part III. editor / Masaaki Kurosu. Vol. 8512 Springer Verlag, 2014. pp. 545-555 (Lecture Notes in Computer Science).

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The challenges of developing an online tool to measure the quality of the passenger experience in a PanEuropean context

Abstract

Publication series

Conference

Bibliographical note

Keywords

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Andree Woodcock

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