The challenges of developing an online tool to measure the quality of the passenger experience in a PanEuropean context

Andree Woodcock, Panagiotis Petridis, Fotis Liotopoulos, Apostolos Georgiadis, Liam Brady

    Research output: Chapter in Book/Report/Conference proceedingChapter


    METPEX is a 3 year, FP7 project which aims to develop a PanEuropean tool to measure the quality of the passenger’s experience of multimodal transport. Initial work has led to the development of a comprehensive set of variables relating to different passenger groups, forms of transport and journey stages. This paper addresses the main challenges in transforming the variables into usable, accessible computer based tools allowing for the real time collection of information, across multiple journey stages in different EU countries. Non-computer based measurement instruments will be used to gather information from those who may not have or be familiar with mobile technology. Smartphone-based measurement instruments will also be used, hosted in two applications. The mobile applications need to be easy to use, configurable and adaptable according to the context of use. They should also be inherently interesting and rewarding for the participant, whilst allowing for the collection of high quality, valid and reliable data from all journey types and stages (from planning, through to entry into and egress from different transport modes, travel on public and personal vehicles and support of active forms of transport (e.g. cycling and walking). During all phases of the data collection and processing, the privacy of the participant is highly regarded and is ensured.
    Original languageEnglish
    Title of host publicationHuman-Computer Interaction. Applications and Services
    Subtitle of host publication16th International Conference, HCI International 2014, Heraklion, Crete, Greece, June 22-27, 2014, Proceedings, Part III
    EditorsMasaaki Kurosu
    PublisherSpringer Verlag
    ISBN (Print)978-3-319-07226-5
    Publication statusPublished - 2014
    Event16th International Conference on Human-Computer Interaction - Crete, Greece
    Duration: 22 Jun 201427 Jun 2014

    Publication series

    NameLecture Notes in Computer Science
    ISSN (Print)0302-9743


    Conference16th International Conference on Human-Computer Interaction

    Bibliographical note

    This paper is not yet available in the repository. The paper was given at the 16th International Conference on Human-Computer Interaction: Applications and Services, HCI International 2014; Heraklion, Crete; Greece; 22 June 2014 through 27 June 2014.


    • Adaptive and personalized interfaces
    • Entertainment and game user interface
    • Human Centered Design and User Centered Design
    • Internationalization and Localization
    • New technology and its usefulness
    • Qualitative and quantitative measurement and evaluation
    • transport
    • Universal usability


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