The case of EAI in facilitating e-Government services in a Welsh authority

Muhammad Mustafa Kamal, Vishanth Weerakkody, Steve Jones

Research output: Contribution to journalArticlepeer-review

46 Citations (Scopus)


This case focuses on enterprise application integration (EAI) in facilitating integrated electronic Government (e-Government) service delivery in a Welsh local authority. Whilst the development of a heterogeneous information technology (IT) infrastructure in the case organisation caused several integration problems, following a non-EAI approach was regarded as satisfactory by the management. The empirical findings illustrate that although the argument for EAI adoption was initially not seen as cost effective, strategically the decision not to implement EAI caused difficulties in the long term for realising integrated e-Government services.

Original languageEnglish
Pages (from-to)161-165
Number of pages5
Journal International Journal of Information Management
Issue number2
Early online date13 Feb 2009
Publication statusPublished - 1 Apr 2009
Externally publishedYes


  • e-Government
  • EAI
  • Integration
  • LGAs
  • Welsh case context

ASJC Scopus subject areas

  • Information Systems
  • Computer Networks and Communications
  • Library and Information Sciences


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