The case of EAI in facilitating e-Government services in a Welsh authority

Muhammad Mustafa Kamal; Vishanth Weerakkody; Steve Jones

doi:10.1016/j.ijinfomgt.2008.12.002

The case of EAI in facilitating e-Government services in a Welsh authority

Muhammad Mustafa Kamal, Vishanth Weerakkody, Steve Jones

Research output: Contribution to journal › Article › peer-review

46 Citations (Scopus)

Abstract

This case focuses on enterprise application integration (EAI) in facilitating integrated electronic Government (e-Government) service delivery in a Welsh local authority. Whilst the development of a heterogeneous information technology (IT) infrastructure in the case organisation caused several integration problems, following a non-EAI approach was regarded as satisfactory by the management. The empirical findings illustrate that although the argument for EAI adoption was initially not seen as cost effective, strategically the decision not to implement EAI caused difficulties in the long term for realising integrated e-Government services.

Original language	English
Pages (from-to)	161-165
Number of pages	5
Journal	International Journal of Information Management
Volume	29
Issue number	2
Early online date	13 Feb 2009
DOIs	https://doi.org/10.1016/j.ijinfomgt.2008.12.002
Publication status	Published - 1 Apr 2009
Externally published	Yes

Keywords

e-Government
EAI
Integration
LGAs
Welsh case context

ASJC Scopus subject areas

Information Systems
Computer Networks and Communications
Library and Information Sciences

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10.1016/j.ijinfomgt.2008.12.002

Cite this

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The case of EAI in facilitating e-Government services in a Welsh authority

Abstract

Keywords

ASJC Scopus subject areas

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