TY - GEN
T1 - Technology Legitimation and User Resistance
T2 - Conference on e-Business, e-Services and e-Society
AU - Ferreira, Carlos
AU - Meadows, Maureen
AU - Azer, Evronia
PY - 2022
Y1 - 2022
N2 - Innovative technologies often face acceptance challenges. This is especially true when they constitute disruptive innovations. Disruptive innovations can forcefully alter the way things are done in the economy and society and have differential impacts for social groups. Legitimacy – the fit between an innovation, and society at large – is an important explanatory factor of the success of disruptive technologies. The micro-judgements of legitimacy that individuals make with regards to a technology, can help understand why some innovations succeed or fail. Likewise, users’ actions when using said innovations may indicate how acceptable the technology is to users. This paper analyses how users judge, and use, the NHS COVID-19 Test & Trace app. Preliminary findings suggest that individuals’ micro-legitimacy judgements are strongly related to the decision to use the app or not, and that users have adopted a number of workaround behaviours to resist or compensate for the app’s functionality.
AB - Innovative technologies often face acceptance challenges. This is especially true when they constitute disruptive innovations. Disruptive innovations can forcefully alter the way things are done in the economy and society and have differential impacts for social groups. Legitimacy – the fit between an innovation, and society at large – is an important explanatory factor of the success of disruptive technologies. The micro-judgements of legitimacy that individuals make with regards to a technology, can help understand why some innovations succeed or fail. Likewise, users’ actions when using said innovations may indicate how acceptable the technology is to users. This paper analyses how users judge, and use, the NHS COVID-19 Test & Trace app. Preliminary findings suggest that individuals’ micro-legitimacy judgements are strongly related to the decision to use the app or not, and that users have adopted a number of workaround behaviours to resist or compensate for the app’s functionality.
KW - Legitimacy
KW - Legitimation
KW - Technology acceptance
UR - http://www.scopus.com/inward/record.url?scp=85138010587&partnerID=8YFLogxK
U2 - 10.1007/978-3-031-15342-6_32
DO - 10.1007/978-3-031-15342-6_32
M3 - Conference proceeding
SN - 978-3-031-15341-9
T3 - Lecture Notes in Computer Science
SP - 416
EP - 421
BT - The Role of Digital Technologies in Shaping the Post-Pandemic World
PB - Springer
Y2 - 13 September 2022 through 14 September 2022
ER -