Technology Legitimation and User Resistance: The NHS COVID-19 App

Carlos Ferreira; Maureen Meadows; Evronia Azer

doi:10.1007/978-3-031-15342-6_32

Technology Legitimation and User Resistance: The NHS COVID-19 App

Carlos Ferreira, Maureen Meadows, Evronia Azer

Research Centre for Business in Society

Research output: Chapter in Book/Report/Conference proceeding › Conference proceeding › peer-review

1 Citation (Scopus)

42 Downloads (Pure)

Abstract

Innovative technologies often face acceptance challenges. This is especially true when they constitute disruptive innovations. Disruptive innovations can forcefully alter the way things are done in the economy and society and have differential impacts for social groups. Legitimacy – the fit between an innovation, and society at large – is an important explanatory factor of the success of disruptive technologies. The micro-judgements of legitimacy that individuals make with regards to a technology, can help understand why some innovations succeed or fail. Likewise, users’ actions when using said innovations may indicate how acceptable the technology is to users. This paper analyses how users judge, and use, the NHS COVID-19 Test & Trace app. Preliminary findings suggest that individuals’ micro-legitimacy judgements are strongly related to the decision to use the app or not, and that users have adopted a number of workaround behaviours to resist or compensate for the app’s functionality.

Original language	English
Title of host publication	The Role of Digital Technologies in Shaping the Post-Pandemic World
Editors	Savvas Papagiannidis, Eleftherios Alamanos, Suraksha Gupta, Yogesh K. Dwivedi, Matti Mäntymäki, Ilias O. Pappas
Publisher	Springer
Pages	416-421
Number of pages	6
ISBN (Electronic)	978-3-031-15342-6
ISBN (Print)	978-3-031-15341-9
DOIs	https://doi.org/10.1007/978-3-031-15342-6_32
Publication status	Published - 2022
Event	Conference on e-Business, e-Services and e-Society - Newcastle Upon Tyne, United Kingdom Duration: 13 Sept 2022 → 14 Sept 2022

Publication series

Name	Lecture Notes in Computer Science
Publisher	Springer Verlag
Volume	13454
ISSN (Print)	0302-9743

Conference

Conference	Conference on e-Business, e-Services and e-Society
Country/Territory	United Kingdom
City	Newcastle Upon Tyne
Period	13/09/22 → 14/09/22

Bibliographical note

The final publication is available at Springer via http://dx.doi.org/10.1007/978-3-031-15342-6_32

Copyright © and Moral Rights are retained by the author(s) and/ or other copyright owners. A copy can be downloaded for personal non-commercial research or study, without prior permission or charge. This item cannot be reproduced or quoted extensively from without first obtaining permission in writing from the copyright holder(s). The content must not be changed in any way or sold commercially in any format or medium without the formal permission of the copyright holders.

This document is the author’s post-print version, incorporating any revisions agreed during the peer-review process. Some differences between the published version and this version may remain and you are advised to consult the published version if you wish to cite from it.

Keywords

Legitimacy
Legitimation
Technology acceptance

Access to Document

10.1007/978-3-031-15342-6_32

Post-Print (2)Accepted author manuscript, 479 KB

Cite this

Ferreira, C., Meadows, M., & Azer, E. (2022). Technology Legitimation and User Resistance: The NHS COVID-19 App. In S. Papagiannidis, E. Alamanos, S. Gupta, Y. K. Dwivedi, M. Mäntymäki, & I. O. Pappas (Eds.), The Role of Digital Technologies in Shaping the Post-Pandemic World (pp. 416-421). (Lecture Notes in Computer Science; Vol. 13454). Springer . https://doi.org/10.1007/978-3-031-15342-6_32

Technology Legitimation and User Resistance: The NHS COVID-19 App. / Ferreira, Carlos ; Meadows, Maureen ; Azer, Evronia.
The Role of Digital Technologies in Shaping the Post-Pandemic World. ed. / Savvas Papagiannidis; Eleftherios Alamanos; Suraksha Gupta; Yogesh K. Dwivedi; Matti Mäntymäki; Ilias O. Pappas. Springer , 2022. p. 416-421 (Lecture Notes in Computer Science; Vol. 13454).

Research output: Chapter in Book/Report/Conference proceeding › Conference proceeding › peer-review

Ferreira, C , Meadows, M & Azer, E 2022, Technology Legitimation and User Resistance: The NHS COVID-19 App. in S Papagiannidis, E Alamanos, S Gupta, YK Dwivedi, M Mäntymäki & IO Pappas (eds), The Role of Digital Technologies in Shaping the Post-Pandemic World. Lecture Notes in Computer Science, vol. 13454, Springer , pp. 416-421, Conference on e-Business, e-Services and e-Society, Newcastle Upon Tyne, United Kingdom, 13/09/22. https://doi.org/10.1007/978-3-031-15342-6_32

Ferreira C , Meadows M , Azer E. Technology Legitimation and User Resistance: The NHS COVID-19 App. In Papagiannidis S, Alamanos E, Gupta S, Dwivedi YK, Mäntymäki M, Pappas IO, editors, The Role of Digital Technologies in Shaping the Post-Pandemic World. Springer . 2022. p. 416-421. (Lecture Notes in Computer Science). Epub 2022 Sept 6. doi: 10.1007/978-3-031-15342-6_32

Ferreira, Carlos ; Meadows, Maureen ; Azer, Evronia. / Technology Legitimation and User Resistance : The NHS COVID-19 App. The Role of Digital Technologies in Shaping the Post-Pandemic World. editor / Savvas Papagiannidis ; Eleftherios Alamanos ; Suraksha Gupta ; Yogesh K. Dwivedi ; Matti Mäntymäki ; Ilias O. Pappas. Springer , 2022. pp. 416-421 (Lecture Notes in Computer Science).

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Technology Legitimation and User Resistance: The NHS COVID-19 App

Abstract

Publication series

Conference

Bibliographical note

Keywords

Access to Document

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