Taking responsibility for border security: Commercial interests in the face of e-Borders

Sally Dibb, Kirstie Ball, Ana Canhoto, Elizabeth Daniel, Maureen Meadows, Keith Spiller

    Research output: Contribution to journalArticlepeer-review

    4 Citations (Scopus)


    Security is an important feature of the macro environment for tourism that affects the consumption of travel products. Following high-profile terrorist attacks, UK border security measures have been increased through the implementation of the e-Borders programme. This initiative requires passenger carriers to collect and electronically transmit travel document information and service information for any individual entering or leaving the UK. The commercial impact of e-Borders on travel firms is investigated by examining the relationships between the affected stakeholders, considering the power and decision making at play, and exploring the outcomes. The e-Borders programme is described, and a framework for the in-depth, qualitative study is presented. The findings show that passenger carriers and travel firms manage the negative consequences of compliance and restore their commercial interests by engaging in a process we describe as recognizing, rationalizing and refashioning. The implications for research and practice are explored.
    Original languageEnglish
    Pages (from-to)50-61
    Number of pages12
    JournalTourism Management
    Issue number1
    Publication statusPublished - Jun 2014


    • Border security
    • e-Borders
    • Stakeholder theory


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