Students' intention to adopt e-government learning services: a developing country perspective

Laila Al-Omairi, Hosam Al-Samarraie, Ahmed Ibrahim Alzahrani, Nasser Alalwan

Research output: Contribution to journalArticlepeer-review

16 Citations (Scopus)
249 Downloads (Pure)


Purpose: In any developing country, the critical benefits for ensuring proper utilization of e-government learning services have basically emerged from the integration of underlying processes – not only across different levels of government but also across different functions and agencies. The literature showed a notable lack of research to underline the limited use of e-government learning services in a university setting. Therefore, this study was conducted to examine students' intention to adopt e-government learning services in a developing country. Precisely, the existent to which reputation, social influence, information quality and system quality of e-government learning services would influence students' trust, perceived usefulness and perceived learning values was investigated. Design/methodology/approach: The effect from these variables on students' intention to use e-government learning services was also investigated. A total of 406 questionnaires were collected and analyzed using partial least squares (PLS) modeling. Findings: The results showed varying relationships between the study's variables. It is anticipated that understanding these relationships can predict future learning trends of e-government learning services use among university students, thus helping decision makers plan ahead, prioritize tasks and make better decisions. Originality/value: Knowledge about students' intention to use e-government learning services is even useful for the implementation of other services by higher education institutions. This study also offers some implications for practitioners and researchers concerned about the application of e-government in students' learning development.

Original languageEnglish
Pages (from-to)308-334
Number of pages27
JournalLibrary Hi Tech
Issue number1
Early online date2 Nov 2020
Publication statusPublished - 23 Feb 2021

Bibliographical note

Copyright © and Moral Rights are retained by the author(s) and/ or other copyright owners. A copy can be downloaded for personal non-commercial research or study, without prior permission or charge. This item cannot be reproduced or quoted extensively from without first obtaining permission in writing from the copyright holder(s). The content must not be changed in any way or sold commercially in any format or medium without the formal permission of the copyright holders.


This study was funded by King Saud University (RG-1438-062).


  • Distributed learning environments
  • e-government services
  • Improving classroom teaching
  • Informal learning
  • Lifelong learning
  • Technology adoption

ASJC Scopus subject areas

  • Information Systems
  • Library and Information Sciences


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