Through-life Engineering Services (TES) involve the use of applied technologies in support of complex engineering products. The application of TES is shown to be a key enabler of innovative product support strategies and business models achieved by Condition Based Monitoring, Applied Prognostic and Diagnostic Technologies, aligned Maintenance Repair and Overhaul (MRO) strategies, and integrated service delivery systems. This paper presents the findings of a systematic ‘State-of-the-art’ review of the literature relating to TES. Contributions to the literature are identified by application of a structured and defined method and are then collated, analysed and emergent themes reported. This paper presents the definition, evolution, scope and status of evolving governance for TES. Further findings report examples of TES applications, Features in the effective design of TES Solutions, Tools and methodologies for designing TES in support of complex engineering products, and offers discussion of the ongoing and future direction for TES.
NOTICE: this is the author’s version of a work that was accepted for publication in Computers in Industry. Changes resulting from the publishing process, such as peer review, editing, corrections, structural formatting, and other quality control mechanisms may not be reflected in this document. Changes may have been made to this work since it was submitted for publication. A definitive version was subsequently published in Computers in Industry, , (2018) DOI: 10.1016/j.compind.2018.09.001
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- Through-life Engineering Services
- Condition Based Management
- Maintenance Repair and Overhaul
- Service delivery systems