Spotting the critical success factors of Enterprise Resource Planning implementation in the context of public Higher Education sector

Abdallah Abu Madi, Rami Ayoubi, Mohammad Alzbaidi

Research output: Contribution to journalArticlepeer-review

Abstract

The failure of Enterprise Resource Planning (ERP) implementation in higher education institutions (HEIs) worldwide is much higher than other sectors, such as banking or manufacturing, yet limited research has been conducted on this field. To date, previous literature has identified some critical success factors (CSFs) mostly either in the domain of information system (IS) or in the industrial context. Hence, this article identifies and categorises CSFs of ERP implementation in HEIs from multiple aspects. Semi-structured face-to-face interviews were conducted with technicians and managers from three Public Jordanian HEIs. The main finding of this study is the identification and characterization of three new sector- and context-specific CSFs. This research contributes to identifying new CSFs with evidence of successful implementation of ERP systems in the public higher education sector, which has not been fully investigated in any documented literature in the sector. The research also brings out some insights for the need for sustainable ERP in the sector during crisis time.
Original languageEnglish
Pages (from-to)(In-press)
Number of pages17
JournalInternational Journal of Public Administration
Volume(In-press)
Early online date16 Jun 2022
DOIs
Publication statusE-pub ahead of print - 16 Jun 2022

Bibliographical note

© 2022 The Author(s). Published with license by Taylor & Francis Group, LLC.
This is an Open Access article distributed under the terms of the Creative Commons Attribution-NonCommercial-NoDerivatives License (http://creativecommons.org/licenses/by-ncnd/4.0/), which permits non-commercial re-use, distribution, and reproduction in any medium, provided the original work is properly cited, and is not altered, transformed, or built
upon in any way

Keywords

  • ERP implementation
  • critical success factors
  • s; higher education institutions

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