Service quality dimensions of hybrid services

S. Ganguli, Sanjit K. Roy

    Research output: Contribution to journalArticle

    52 Citations (Scopus)
    Original languageEnglish
    Pages (from-to)404-424
    JournalManaging Service Quality
    Volume20
    Issue number5
    DOIs
    Publication statusPublished - 2010

    Bibliographical note

    The full text of this item is not available from the repository. Please note Dr Roy was working at IBS business school, Hyderabad at the time of publication.

    Keywords

    • customer services quality
    • factor analysis

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