@article{ffb3f91ba3504b08abda069df658b0ef,
title = "Service quality dimensions of hybrid services",
keywords = "customer services quality, factor analysis",
author = "S. Ganguli and Roy, {Sanjit K.}",
note = "The full text of this item is not available from the repository. Please note Dr Roy was working at IBS business school, Hyderabad at the time of publication.",
year = "2010",
doi = "10.1108/09604521011073713",
language = "English",
volume = "20",
pages = "404--424",
journal = "Managing Service Quality",
issn = "0960-4529",
publisher = "Emerald",
number = "5",
}