SaaS enterprise resource planning systems: Challenges of their adoption in SMEs

Jacek Lewandowski, Adekemi O. Salako, Alexeis Garcia-Perez

Research output: Chapter in Book/Report/Conference proceedingConference proceedingpeer-review

35 Citations (Scopus)


As more and more organisations move from on-premise to on-demand software solutions in order to minimise overhead costs, the Enterprise Resource Planning (ERP) providers begin to offer their well-established best business processes as cloud based IT solutions. As a result, ERP software previously reserved for large organisations mainly due to heavy costs associated with the initial purchase of the software, its licensing costs and subsequent configuration and maintenance, begins to open up to Small and Medium Enterprises (SMEs). With more and more Software as a Service (SaaS) ERP solutions on the market, SMEs are beginning to consider and implement these solutions as opposed to in-house developed applications, in a bid to offer better customer relationship, gain new markets and increase profits, amongst other benefits. As this study reveals, while deployment model is a key advantage in enabling organisations to minimise costs, certain critical factors as well as some barriers need to be addressed to enable organisations to successfully implement these systems. This paper aims to identify and evaluate common problems experienced in the implementation as well as post-implementation stage of Software as Service ERP systems by Small and Medium Enterprises. Qualitative data was collected from five European and US companies, which implemented SaaS ERP, by means of a set of semi-formal interviews and online questionnaire.

Original languageEnglish
Title of host publicationProceedings - 2013 IEEE 10th International Conference on e-Business Engineering, ICEBE 2013
EditorsAnne James, Xiang Fei, Kuo-Ming Chao, Jen-Yao Chung
PublisherIEEE Computer Society
Number of pages6
ISBN (Print)9780769551111
Publication statusPublished - 2013
Event2013 IEEE 10th International Conference on e-Business Engineering - Coventry, United Kingdom
Duration: 11 Sept 201313 Sept 2013


Conference2013 IEEE 10th International Conference on e-Business Engineering
Abbreviated titleICEBE 2013
Country/TerritoryUnited Kingdom


  • Critical success factors
  • Enterprise resource planning (ERP)
  • SAP
  • Small and Medium Enterprises (SME)
  • Software as a Service (SaaS)

ASJC Scopus subject areas

  • Management of Technology and Innovation


Dive into the research topics of 'SaaS enterprise resource planning systems: Challenges of their adoption in SMEs'. Together they form a unique fingerprint.

Cite this