Reverse logistics KPIs: measuring sustainability performance

Nur Fatin Binti Abd Hamid, Ming Lim, Devon Barrow, Dong-Wook Kwak

Research output: Chapter in Book/Report/Conference proceedingConference proceedingpeer-review


Purpose: Managing reverse logistics performance is a challenging task. The purpose of this paper is to develop a conceptual framework of key performance indicators (KPIs) that enhance the understanding of sustainability performance measurement in reverse logistics.

Research Approach: A taxonomy of KPIs has been created showing appropriate indicators in measuring company’s sustainability performance. All the indicators and framework structures have taken from journal articles and books within the time range between 1996 and 2017.

Findings: In measuring the sustainability performance, a conceptual framework has been structured according to the divisions of the three pillars - economic, social and environmental. Therefore, the taxonomy can be classified based on criteria which are 1) the economic sustainability through cost, timeliness, productivity and capacity and quality, 2) the environmental sustainability through the dimension of transportation function, company external and company internal and, 3) the social sustainability through the dimension of labour practices, human rights, society and product responsibility.

Originality/Value: This research presents a comprehensive conceptual development of the KPIs taxonomy. The taxonomy demonstrates the sustainability accomplishment through the reverse logistics KPIs.

Research Implication: This taxonomy helps the study of performance measurement in reverse logistics, which is a significant scope but has not been fully investigated by researchers.

Practical Implication: This research will be useful to practitioners to identify the weaknesses and eliminating the unnecessary practices in achieving the highest level of contributions to sustainability. The practitioners can use this framework to understand the best KPIs for measuring their reverse logistics activities. This paper will also help companies create their sustainable competitive advantage by identifying the KPIs that will assist to these advantages.
Original languageEnglish
Title of host publicationAnnual Logistics Research Network Conference 2017
Publication statusPublished - Sept 2017
Event22nd Annual Conference of The Chartered Institute of Logistics and Transport, Logistics Research Network - Southampton Solent University, Southampton, United Kingdom
Duration: 6 Sept 20178 Sept 2017
Conference number: 22


Conference22nd Annual Conference of The Chartered Institute of Logistics and Transport, Logistics Research Network
Abbreviated titleLRN 2017
Country/TerritoryUnited Kingdom


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