Re-examining the Technology Acceptance Model from stakeholders’ management perspective in health sector

Xinwen Zhang, Xue Zhou, Esin Yoruk

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Limited implementation and low acceptance of health technologies are the common issues in the National Health Service (NHS), which impacts on the efficiency of organization and quality of the service. Previous research focused on the development and evaluation of models that could help predict the technology adoption and improve the usage of the technology in NHS. Technology Acceptance Models (TAMs) are intensively researched in the last 30 years to solve the above issues. However, there is still a need for exploring the additional and overlooked factors that impact on the acceptance of health technologies in NHS. This paper explores the literature and compares the limitations and impracticality of the existing TAM in the Healthcare sector. As a result, the paper contributes TAM literature by developing an enhanced TAM that integrates TAM and stakeholder management approach, which provides a more comprehensive approach to predict the actual use of health technologies in the NHS.
Original languageEnglish
Title of host publicationBAM2019 Conference Proceedings
Place of PublicationBirmingham, UK
PublisherBritish Academy of Management
Number of pages9
ISBN (Electronic)978-0-9956413-2-7
Publication statusPublished - 3 Sept 2019
EventBritish Academy of Management Conference 2019 - Aston University, Birmingham, United Kingdom
Duration: 3 Sept 20195 Sept 2019


ConferenceBritish Academy of Management Conference 2019
Abbreviated titleBAM Conference 2019
Country/TerritoryUnited Kingdom
Internet address


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