Product-service system design concept development based on product and service integration

Agus Sutanto; Berry Yuliandra; Benny Tjahjono; Rika Ampuh Hadiguna

doi:10.1504/JDR.2015.067224

Product-service system design concept development based on product and service integration

Agus Sutanto, Berry Yuliandra, Benny Tjahjono, Rika Ampuh Hadiguna

Research output: Contribution to journal › Article

10 Citations (Scopus)

Abstract

Today's business environment puts pressure on many high-technology companies to continuously improve the value of their products and services to remain competitive. Product-service system (PSS) is an emerging paradigm that enables a tighter integration between product and service offering. The research described in this paper aims to propose a new PSS design methodology based on the integrated product and service design requirements. The process consists of three stages: the identification of design requirements, the determination of design requirements rating and the integration of product and service design requirement in order to develop a PSS design concept. A case study of mobile phones design has been chosen to validate the proposed PSS design methodology.

Original language	English
Pages (from-to)	1-19
Number of pages	19
Journal	Journal of Design Research
Volume	13
Issue number	1
DOIs	https://doi.org/10.1504/JDR.2015.067224
Publication status	Published - 1 Jan 2015
Externally published	Yes

Keywords

Added values
Consumer needs
Design concept
Design requirements
Integration
Mobile phone
Product concept
Product-service system
PSS
PSS design methodology
Service concept

ASJC Scopus subject areas

Engineering (miscellaneous)
Computer Graphics and Computer-Aided Design

Access to Document

10.1504/JDR.2015.067224

Link to publication in Scopus

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Sutanto, A., Yuliandra, B., Tjahjono, B., & Hadiguna, R. A. (2015). Product-service system design concept development based on product and service integration. Journal of Design Research, 13(1), 1-19. https://doi.org/10.1504/JDR.2015.067224

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