Product-service system design concept development based on product and service integration

Agus Sutanto, Berry Yuliandra, Benny Tjahjono, Rika Ampuh Hadiguna

Research output: Contribution to journalArticlepeer-review

15 Citations (Scopus)


Today's business environment puts pressure on many high-technology companies to continuously improve the value of their products and services to remain competitive. Product-service system (PSS) is an emerging paradigm that enables a tighter integration between product and service offering. The research described in this paper aims to propose a new PSS design methodology based on the integrated product and service design requirements. The process consists of three stages: the identification of design requirements, the determination of design requirements rating and the integration of product and service design requirement in order to develop a PSS design concept. A case study of mobile phones design has been chosen to validate the proposed PSS design methodology.

Original languageEnglish
Pages (from-to)1-19
Number of pages19
JournalJournal of Design Research
Issue number1
Publication statusPublished - 1 Jan 2015
Externally publishedYes


  • Added values
  • Consumer needs
  • Design concept
  • Design requirements
  • Integration
  • Mobile phone
  • Product concept
  • Product-service system
  • PSS
  • PSS design methodology
  • Service concept

ASJC Scopus subject areas

  • Engineering (miscellaneous)
  • Computer Graphics and Computer-Aided Design


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