Process Improvement with Vision: A Financial Services Case Study

M. Meadows; Y. Merali

doi:10.1023/A:1023807821671

Process Improvement with Vision: A Financial Services Case Study

M. Meadows, Y. Merali

University of Warwick

Research output: Contribution to journal › Review article › peer-review

8 Citations (Scopus)

Abstract

This paper reviews some of the existing models for major process improvement and puts forward an overall framework for such a project. It considers the main reasons why operational change initiatives fail. A case study of process improvement in the financial services sector is used to illustrate the conclusions drawn. The critical role of vision in successful operational change is discussed.

Original language	English
Pages (from-to)	171-195
Number of pages	25
Journal	Systemic Practice and Action Research
Volume	16
DOIs	https://doi.org/10.1023/A:1023807821671
Publication status	Published - Jun 2003
Externally published	Yes

Keywords

Case study
Financial services
Operational change
Process improvement
Vision

ASJC Scopus subject areas

Strategy and Management
Management of Technology and Innovation

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10.1023/A:1023807821671

Cite this

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AB - This paper reviews some of the existing models for major process improvement and puts forward an overall framework for such a project. It considers the main reasons why operational change initiatives fail. A case study of process improvement in the financial services sector is used to illustrate the conclusions drawn. The critical role of vision in successful operational change is discussed.

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KW - Financial services

KW - Operational change

KW - Process improvement

KW - Vision

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DO - 10.1023/A:1023807821671

M3 - Review article

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SP - 171

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ER -

Process Improvement with Vision: A Financial Services Case Study

Abstract

Keywords

ASJC Scopus subject areas

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