Preventive Approach to Unsubstantiated Claims and Disputes in the UK Construction Industry

Asia Nosheen, Andrew Arewa, Hafiz Muhammad Akhtar

Research output: Chapter in Book/Report/Conference proceedingConference proceeding

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Abstract

Globally, claims and disputes are an unfortunate reality in construction projects. Recent statistics reveal that construction claims in the UK increased by 21% in 2018 compared to other countries such as India (8%), Mexico (3%), Ireland (2%), and Cyprus (2%). Though, construction industry is known for array of standard forms of contract and administrative tendencies; unsubstantiated claims and chronic disputes remain prevalent in the sector. Yet, there is little research on preventive approach to unsubstantiated claims that ultimately lead to disputes. The study advocates the use of Systematic and Technical Appraisal (STA) to prevent unsubstantiated claims and disputes in the construction industry. The study research method is based on qualitative research technique and use of case studies. The research question is: does systematic and technical appraisal of construction claims help prevent unsubstantiated claims and disputes in the UK construction industry? The study population sample is drawn from experienced industry stakeholders including clients, contractors, consultants, experienced quantity surveyors and cost managers in addition to use of construction case studies. Initial findings reveal that claim management processes in the construction sector are far-off from perfection. Other findings reveal that robust systematic and technical claim appraisal process has potential to prevent unsubstantiated claims; which in most cases lead to disputes. The study is part of an on-going PhD study to seek to develop an effective claim management system for the UK construction industry.
Original languageEnglish
Title of host publicationProceedings of the International Conference on Civil Infrastructure and Construction (CIC 2020)
PublisherQatar University Press
Pages98-107
Number of pages10
ISBN (Print)9789927139109
DOIs
Publication statusPublished - 14 Apr 2020
EventInternational Conference on Civil Infrastructure and Construction - Doha, Qatar
Duration: 2 Feb 20205 Feb 2020

Conference

ConferenceInternational Conference on Civil Infrastructure and Construction
Abbreviated titleCIC 2020
CountryQatar
CityDoha
Period2/02/205/02/20

Bibliographical note

These articles are open access and distributed under the terms of the Creative Commons Attribution license CC BY 4.0, which permits unrestricted use, distribution and reproduction in any medium, provided the original work is properly cited.

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    Nosheen, A., Arewa, A., & Akhtar, H. M. (2020). Preventive Approach to Unsubstantiated Claims and Disputes in the UK Construction Industry. In Proceedings of the International Conference on Civil Infrastructure and Construction (CIC 2020) (pp. 98-107). [7] Qatar University Press. https://doi.org/https://qspace.qu.edu.qa/handle/10576/14664