Globally, claims and disputes are an unfortunate reality in construction projects. Recent statistics reveal that construction claims in the UK increased by 21% in 2018 compared to other countries such as India (8%), Mexico (3%), Ireland (2%), and Cyprus (2%). Though, construction industry is known for array of standard forms of contract and administrative tendencies; unsubstantiated claims and chronic disputes remain prevalent in the sector. Yet, there is little research on preventive approach to unsubstantiated claims that ultimately lead to disputes. The study advocates the use of Systematic and Technical Appraisal (STA) to prevent unsubstantiated claims and disputes in the construction industry. The study research method is based on qualitative research technique and use of case studies. The research question is: does systematic and technical appraisal of construction claims help prevent unsubstantiated claims and disputes in the UK construction industry? The study population sample is drawn from experienced industry stakeholders including clients, contractors, consultants, experienced quantity surveyors and cost managers in addition to use of construction case studies. Initial findings reveal that claim management processes in the construction sector are far-off from perfection. Other findings reveal that robust systematic and technical claim appraisal process has potential to prevent unsubstantiated claims; which in most cases lead to disputes. The study is part of an on-going PhD study to seek to develop an effective claim management system for the UK construction industry.
|Title of host publication||Proceedings of the International Conference on Civil Infrastructure and Construction (CIC 2020)|
|Publisher||Qatar University Press|
|Number of pages||10|
|Publication status||Published - 14 Apr 2020|
|Event||International Conference on Civil Infrastructure and Construction - Doha, Qatar|
Duration: 2 Feb 2020 → 5 Feb 2020
|Conference||International Conference on Civil Infrastructure and Construction|
|Abbreviated title||CIC 2020|
|Period||2/02/20 → 5/02/20|
Bibliographical noteThese articles are open access and distributed under the terms of the Creative Commons Attribution license CC BY 4.0, which permits unrestricted use, distribution and reproduction in any medium, provided the original work is properly cited.
Nosheen, A., Arewa, A., & Akhtar, H. M. (2020). Preventive Approach to Unsubstantiated Claims and Disputes in the UK Construction Industry. In Proceedings of the International Conference on Civil Infrastructure and Construction (CIC 2020) (pp. 98-107).  Qatar University Press. https://doi.org/https://qspace.qu.edu.qa/handle/10576/14664