Preventing identity theft: identifying major barriers to knowledge-sharing in online retail organisations

Nisreen Ameen, Peikari Hamid Raza, Mahmood Shah, Abdullah Matilo

Research output: Contribution to journalArticle

Abstract

Purpose: Knowledge-sharing (KS) for preventing identity theft has become a major challenge for organisations. The purpose of this paper is to fill a gap in the literature by investigating barriers to effective KS in preventing identity theft in online retail organisations. Design/methodology/approach: A framework was proposed based on a reconceptualisation and extension of the KS enablers framework (Chong et al., 2011). A qualitative case study research method was used for the data collection. In total, 34 semi-structured interviews were conducted in three online retail organisations in the UK. Findings: The findings suggest that the major barriers to effective KS for preventing identify theft in online retail organisations are: lack of leadership support; lack of employee willingness to share knowledge; lack of employee awareness of KS; inadequate learning opportunities; lack of trust in colleagues; insufficient information-sourcing opportunities and information and communications technology infrastructure; a weak KS culture; lack of feedback on performance; and lack of job rotation. Practical implications: The research provides solutions for removing existing barriers to KS in preventing identity theft. This is important to reduce the number of cases of identity theft in the UK. Originality/value: This research extends knowledge of KS in a new context: preventing identity theft in online retail organisations. The proposed framework extends the KS enablers framework by identifying major barriers to KS in the context of preventing identity theft.

LanguageEnglish
Pages(In-press)
JournalInformation Technology & People
Volume(In-press)
Early online date2019
DOIs
Publication statusE-pub ahead of print - 2019

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larceny
lack
knowledge
Personnel
job rotation
employee
Feedback
research method
communication technology
Communication
information technology
leadership
infrastructure
methodology
interview
learning
performance
Values

Keywords

  • Case study
  • Qualitative method

ASJC Scopus subject areas

  • Information Systems
  • Computer Science Applications
  • Library and Information Sciences

Cite this

Preventing identity theft : identifying major barriers to knowledge-sharing in online retail organisations. / Ameen, Nisreen; Hamid Raza, Peikari; Shah, Mahmood; Matilo, Abdullah.

In: Information Technology & People, Vol. (In-press), 2019, p. (In-press).

Research output: Contribution to journalArticle

Ameen, Nisreen ; Hamid Raza, Peikari ; Shah, Mahmood ; Matilo, Abdullah. / Preventing identity theft : identifying major barriers to knowledge-sharing in online retail organisations. In: Information Technology & People. 2019 ; Vol. (In-press). pp. (In-press).
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