Potential Impact of Social Media to Support Government Services in Jakarta Smart City

Evaristus Didik Madyatmadja; Edi Abdurachman; Ford Lumban Gaol; Bonifasius W. Pudjianto; Manik Hapsara

doi:10.1109/ICIMTech.2018.8528160

Potential Impact of Social Media to Support Government Services in Jakarta Smart City

Evaristus Didik Madyatmadja, Edi Abdurachman, Ford Lumban Gaol, Bonifasius W. Pudjianto, Manik Hapsara

Research output: Chapter in Book/Report/Conference proceeding › Conference proceeding › peer-review

9 Citations (Scopus)

Abstract

The purpose of this initiative is to ensure that citizens use social media to access information about the state of the city. Social media application offers benefits in the form of a channel of communication between the community and the government or the group that has public interest. Through this application, the public could channel complaints about public services. Perception becomes the important key for this condition because user action is determined by their perception toward the government e-services. The result of standard measurement for customer satisfaction on government organization is used to help find the weakness of the service and correct it. The interface is made to be more user-friendly to ensure the effective service. So, it is necessary to develop the system continuously. Perceived quality is one of the important determinants of the success of social media application, therefore needs identification of the user's perception and expectations and involving becomes the key to success besides the good quality that will increase the trust and satisfaction of users. Evaluation of social media applications is needed so that it can provide recommendations to the provincial government of DKI Jakarta related to what things can be done to improve community service.

Original language	English
Title of host publication	Proceedings of 2018 International Conference on Information Management and Technology, ICIMTech 2018
Publisher	Institute of Electrical and Electronics Engineers Inc.
Pages	534-538
Number of pages	5
ISBN (Electronic)	9781538658215
DOIs	https://doi.org/10.1109/ICIMTech.2018.8528160
Publication status	Published - 8 Nov 2018
Externally published	Yes
Event	3rd International Conference on Information Management and Technology - Jakarta, Indonesia Duration: 3 Sept 2018 → 5 Sept 2018

Publication series

Name	Proceedings of 2018 International Conference on Information Management and Technology, ICIMTech 2018

Conference

Conference	3rd International Conference on Information Management and Technology
Abbreviated title	ICIMTech
Country/Territory	Indonesia
City	Jakarta
Period	3/09/18 → 5/09/18

Keywords

government
social media
smart city

ASJC Scopus subject areas

Management Information Systems
Artificial Intelligence
Information Systems
Information Systems and Management
Safety, Risk, Reliability and Quality

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

Access to Document

10.1109/ICIMTech.2018.8528160

Cite this

Didik Madyatmadja, E., Abdurachman, E., Gaol, F. L., Pudjianto, B. W., & Hapsara, M. (2018). Potential Impact of Social Media to Support Government Services in Jakarta Smart City. In Proceedings of 2018 International Conference on Information Management and Technology, ICIMTech 2018 (pp. 534-538). Article 8528160 (Proceedings of 2018 International Conference on Information Management and Technology, ICIMTech 2018). Institute of Electrical and Electronics Engineers Inc.. https://doi.org/10.1109/ICIMTech.2018.8528160

Potential Impact of Social Media to Support Government Services in Jakarta Smart City. / Didik Madyatmadja, Evaristus; Abdurachman, Edi; Gaol, Ford Lumban et al.
Proceedings of 2018 International Conference on Information Management and Technology, ICIMTech 2018. Institute of Electrical and Electronics Engineers Inc., 2018. p. 534-538 8528160 (Proceedings of 2018 International Conference on Information Management and Technology, ICIMTech 2018).

Research output: Chapter in Book/Report/Conference proceeding › Conference proceeding › peer-review

Didik Madyatmadja, E, Abdurachman, E, Gaol, FL, Pudjianto, BW & Hapsara, M 2018, Potential Impact of Social Media to Support Government Services in Jakarta Smart City. in Proceedings of 2018 International Conference on Information Management and Technology, ICIMTech 2018., 8528160, Proceedings of 2018 International Conference on Information Management and Technology, ICIMTech 2018, Institute of Electrical and Electronics Engineers Inc., pp. 534-538, 3rd International Conference on Information Management and Technology, Jakarta, Indonesia, 3/09/18. https://doi.org/10.1109/ICIMTech.2018.8528160

Didik Madyatmadja E, Abdurachman E, Gaol FL, Pudjianto BW, Hapsara M. Potential Impact of Social Media to Support Government Services in Jakarta Smart City. In Proceedings of 2018 International Conference on Information Management and Technology, ICIMTech 2018. Institute of Electrical and Electronics Engineers Inc. 2018. p. 534-538. 8528160. (Proceedings of 2018 International Conference on Information Management and Technology, ICIMTech 2018). doi: 10.1109/ICIMTech.2018.8528160

Didik Madyatmadja, Evaristus ; Abdurachman, Edi ; Gaol, Ford Lumban et al. / Potential Impact of Social Media to Support Government Services in Jakarta Smart City. Proceedings of 2018 International Conference on Information Management and Technology, ICIMTech 2018. Institute of Electrical and Electronics Engineers Inc., 2018. pp. 534-538 (Proceedings of 2018 International Conference on Information Management and Technology, ICIMTech 2018).

@inproceedings{c5808769058e42cda625ad54cfac1055,

title = "Potential Impact of Social Media to Support Government Services in Jakarta Smart City",

abstract = "The purpose of this initiative is to ensure that citizens use social media to access information about the state of the city. Social media application offers benefits in the form of a channel of communication between the community and the government or the group that has public interest. Through this application, the public could channel complaints about public services. Perception becomes the important key for this condition because user action is determined by their perception toward the government e-services. The result of standard measurement for customer satisfaction on government organization is used to help find the weakness of the service and correct it. The interface is made to be more user-friendly to ensure the effective service. So, it is necessary to develop the system continuously. Perceived quality is one of the important determinants of the success of social media application, therefore needs identification of the user's perception and expectations and involving becomes the key to success besides the good quality that will increase the trust and satisfaction of users. Evaluation of social media applications is needed so that it can provide recommendations to the provincial government of DKI Jakarta related to what things can be done to improve community service.",

keywords = "government, social media, smart city",

author = "\{Didik Madyatmadja\}, Evaristus and Edi Abdurachman and Gaol, \{Ford Lumban\} and Pudjianto, \{Bonifasius W.\} and Manik Hapsara",

year = "2018",

month = nov,

day = "8",

doi = "10.1109/ICIMTech.2018.8528160",

language = "English",

series = "Proceedings of 2018 International Conference on Information Management and Technology, ICIMTech 2018",

publisher = "Institute of Electrical and Electronics Engineers Inc.",

pages = "534--538",

booktitle = "Proceedings of 2018 International Conference on Information Management and Technology, ICIMTech 2018",

address = "United States",

note = "3rd International Conference on Information Management and Technology, ICIMTech ; Conference date: 03-09-2018 Through 05-09-2018",

}

TY - GEN

T1 - Potential Impact of Social Media to Support Government Services in Jakarta Smart City

AU - Didik Madyatmadja, Evaristus

AU - Abdurachman, Edi

AU - Gaol, Ford Lumban

AU - Pudjianto, Bonifasius W.

AU - Hapsara, Manik

PY - 2018/11/8

Y1 - 2018/11/8

N2 - The purpose of this initiative is to ensure that citizens use social media to access information about the state of the city. Social media application offers benefits in the form of a channel of communication between the community and the government or the group that has public interest. Through this application, the public could channel complaints about public services. Perception becomes the important key for this condition because user action is determined by their perception toward the government e-services. The result of standard measurement for customer satisfaction on government organization is used to help find the weakness of the service and correct it. The interface is made to be more user-friendly to ensure the effective service. So, it is necessary to develop the system continuously. Perceived quality is one of the important determinants of the success of social media application, therefore needs identification of the user's perception and expectations and involving becomes the key to success besides the good quality that will increase the trust and satisfaction of users. Evaluation of social media applications is needed so that it can provide recommendations to the provincial government of DKI Jakarta related to what things can be done to improve community service.

AB - The purpose of this initiative is to ensure that citizens use social media to access information about the state of the city. Social media application offers benefits in the form of a channel of communication between the community and the government or the group that has public interest. Through this application, the public could channel complaints about public services. Perception becomes the important key for this condition because user action is determined by their perception toward the government e-services. The result of standard measurement for customer satisfaction on government organization is used to help find the weakness of the service and correct it. The interface is made to be more user-friendly to ensure the effective service. So, it is necessary to develop the system continuously. Perceived quality is one of the important determinants of the success of social media application, therefore needs identification of the user's perception and expectations and involving becomes the key to success besides the good quality that will increase the trust and satisfaction of users. Evaluation of social media applications is needed so that it can provide recommendations to the provincial government of DKI Jakarta related to what things can be done to improve community service.

KW - government

KW - social media

KW - smart city

UR - https://www.scopus.com/pages/publications/85058293100

U2 - 10.1109/ICIMTech.2018.8528160

DO - 10.1109/ICIMTech.2018.8528160

M3 - Conference proceeding

AN - SCOPUS:85058293100

T3 - Proceedings of 2018 International Conference on Information Management and Technology, ICIMTech 2018

SP - 534

EP - 538

BT - Proceedings of 2018 International Conference on Information Management and Technology, ICIMTech 2018

PB - Institute of Electrical and Electronics Engineers Inc.

T2 - 3rd International Conference on Information Management and Technology

Y2 - 3 September 2018 through 5 September 2018

ER -

Potential Impact of Social Media to Support Government Services in Jakarta Smart City

Abstract

Publication series

Conference

Keywords

ASJC Scopus subject areas

UN SDGs

Access to Document

Other files and links

Fingerprint

Cite this