Patients’ perception of the information security management in health centers: the role of organizational and human factors

Hamid Peikari; T Ramya; Mahmood Shah; MC Lo

doi:10.1186/s12911-018-0681-z

Patients’ perception of the information security management in health centers: the role of organizational and human factors

Hamid Peikari, T Ramya, Mahmood Shah, MC Lo

Research output: Contribution to journal › Article › peer-review

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Abstract

Background: Researchers paid little attention to understanding the association of organizational and human factors with patients’ perceived security in the context of health organizations. This study aims to address numerous gaps in this context. Patients’ perceptions about employees’ training on security issues, monitoring on security issues, ethics, physical & technical protection and trust in hospitals were identified as organizational and human factors. Methods: After the development of 12 hypotheses, a quantitative, cross-sectional, self-administered survey method was applied to collect data in 9 hospitals in Iran. After the collection of 382 usable questionnaires, the partial least square structural modeling was applied to examine the hypotheses and it was found that 11 hypotheses were empirically supported. Results: The results suggest that patients’ trust in hospitals can significantly predict their perceived security but no significant associations were found between patients’ physical protection mechanisms in the hospital and their perceived information security in a hospital. We also found that patients’ perceptions about the physical protection mechanism of a hospital can significantly predict their trust in hospitals which is a novel finding by this research. Conclusions: The findings imply that hospitals should formulate policies to improve patients’ perception about such factors, which ultimately lead to their perceived security.

Original language	English
Article number	102
Number of pages	13
Journal	BMC Medical Informatics and Decision Making
Volume	18
DOIs	https://doi.org/10.1186/s12911-018-0681-z
Publication status	Published - 15 Nov 2018

Bibliographical note

This article is distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution, and reproduction in any medium, provided you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license, and indicate if changes were made. The Creative Commons Public Domain Dedication waiver (http://creativecommons.org/publicdomain/zero/1.0/) applies to the data made available in this article, unless otherwise stated.

Copyright © and Moral Rights are retained by the author(s) and/ or other copyright owners. A copy can be downloaded for personal non-commercial research or study, without prior permission or charge. This item cannot be reproduced or quoted extensively from without first obtaining permission in writing from the copyright holder(s). The content must not be changed in any way or sold commercially in any format or medium without the formal permission of the copyright holders.

Keywords

Security
Trust
Technical and physical protection
Monitoring
Training
Ethics

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

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10.1186/s12911-018-0681-zLicence: CC BY

PublishedFinal published version, 796 KBLicence: CC BY

Cite this

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title = "Patients{\textquoteright} perception of the information security management in health centers: the role of organizational and human factors",

abstract = "Background: Researchers paid little attention to understanding the association of organizational and human factors with patients{\textquoteright} perceived security in the context of health organizations. This study aims to address numerous gaps in this context. Patients{\textquoteright} perceptions about employees{\textquoteright} training on security issues, monitoring on security issues, ethics, physical & technical protection and trust in hospitals were identified as organizational and human factors. Methods: After the development of 12 hypotheses, a quantitative, cross-sectional, self-administered survey method was applied to collect data in 9 hospitals in Iran. After the collection of 382 usable questionnaires, the partial least square structural modeling was applied to examine the hypotheses and it was found that 11 hypotheses were empirically supported. Results: The results suggest that patients{\textquoteright} trust in hospitals can significantly predict their perceived security but no significant associations were found between patients{\textquoteright} physical protection mechanisms in the hospital and their perceived information security in a hospital. We also found that patients{\textquoteright} perceptions about the physical protection mechanism of a hospital can significantly predict their trust in hospitals which is a novel finding by this research. Conclusions: The findings imply that hospitals should formulate policies to improve patients{\textquoteright} perception about such factors, which ultimately lead to their perceived security.",

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author = "Hamid Peikari and T Ramya and Mahmood Shah and MC Lo",

note = "This article is distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution, and reproduction in any medium, provided you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license, and indicate if changes were made. The Creative Commons Public Domain Dedication waiver (http://creativecommons.org/publicdomain/zero/1.0/) applies to the data made available in this article, unless otherwise stated. Copyright {\textcopyright} and Moral Rights are retained by the author(s) and/ or other copyright owners. A copy can be downloaded for personal non-commercial research or study, without prior permission or charge. This item cannot be reproduced or quoted extensively from without first obtaining permission in writing from the copyright holder(s). The content must not be changed in any way or sold commercially in any format or medium without the formal permission of the copyright holders.",

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AU - Shah, Mahmood

AU - Lo, MC

N1 - This article is distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution, and reproduction in any medium, provided you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license, and indicate if changes were made. The Creative Commons Public Domain Dedication waiver (http://creativecommons.org/publicdomain/zero/1.0/) applies to the data made available in this article, unless otherwise stated. Copyright © and Moral Rights are retained by the author(s) and/ or other copyright owners. A copy can be downloaded for personal non-commercial research or study, without prior permission or charge. This item cannot be reproduced or quoted extensively from without first obtaining permission in writing from the copyright holder(s). The content must not be changed in any way or sold commercially in any format or medium without the formal permission of the copyright holders.

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N2 - Background: Researchers paid little attention to understanding the association of organizational and human factors with patients’ perceived security in the context of health organizations. This study aims to address numerous gaps in this context. Patients’ perceptions about employees’ training on security issues, monitoring on security issues, ethics, physical & technical protection and trust in hospitals were identified as organizational and human factors. Methods: After the development of 12 hypotheses, a quantitative, cross-sectional, self-administered survey method was applied to collect data in 9 hospitals in Iran. After the collection of 382 usable questionnaires, the partial least square structural modeling was applied to examine the hypotheses and it was found that 11 hypotheses were empirically supported. Results: The results suggest that patients’ trust in hospitals can significantly predict their perceived security but no significant associations were found between patients’ physical protection mechanisms in the hospital and their perceived information security in a hospital. We also found that patients’ perceptions about the physical protection mechanism of a hospital can significantly predict their trust in hospitals which is a novel finding by this research. Conclusions: The findings imply that hospitals should formulate policies to improve patients’ perception about such factors, which ultimately lead to their perceived security.

AB - Background: Researchers paid little attention to understanding the association of organizational and human factors with patients’ perceived security in the context of health organizations. This study aims to address numerous gaps in this context. Patients’ perceptions about employees’ training on security issues, monitoring on security issues, ethics, physical & technical protection and trust in hospitals were identified as organizational and human factors. Methods: After the development of 12 hypotheses, a quantitative, cross-sectional, self-administered survey method was applied to collect data in 9 hospitals in Iran. After the collection of 382 usable questionnaires, the partial least square structural modeling was applied to examine the hypotheses and it was found that 11 hypotheses were empirically supported. Results: The results suggest that patients’ trust in hospitals can significantly predict their perceived security but no significant associations were found between patients’ physical protection mechanisms in the hospital and their perceived information security in a hospital. We also found that patients’ perceptions about the physical protection mechanism of a hospital can significantly predict their trust in hospitals which is a novel finding by this research. Conclusions: The findings imply that hospitals should formulate policies to improve patients’ perception about such factors, which ultimately lead to their perceived security.

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KW - Technical and physical protection

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KW - Training

KW - Ethics

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JF - BMC Medical Informatics and Decision Making

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ER -

Patients’ perception of the information security management in health centers: the role of organizational and human factors

Abstract

Bibliographical note

Keywords

UN SDGs

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