Organizational resource and resilience in tourism

This research aims to empirically address the question of what types of  organizational resources are likely to enhance resilience outcomes in the tourism industry. Based on Voss, Sirdeshmukh, and Voss (2008)'s resource characteristics of rarity (generic vs. rare) and absorption (deployable vs. absorbed), we define four types of organizational resources: physical (generic and deployable), operational (generic and absorbed), customer relational (rare and deployable), and intangible (rare and absorbed). The study demonstrates that although overall resources enhance organizational resilience, their influences differ according to the resource characteristics, which adds value to the management and tourism literatures. Specifically, this study suggests that tourism organizations should invest in long-term capital expenditure on both deployable (e.g., servicing capacity) and intangible resources to quickly adapt to organizational crises. Our findings are consistent with Voss et al. (2008)'s research in terms of deployable resources, but not in terms of absorbed resources.