Occupation Matters! A Multilevel Analysis of Organizational Trust in Professional Bureaucracies in the Healthcare Sector

Martina Hartner-Tiefenthaler, Ann-Marie Nienaber, Takuya Yanagida

Research output: Contribution to journalArticlepeer-review

3 Citations (Scopus)
44 Downloads (Pure)

Abstract

This study investigates in the healthcare sector how occupation influences the relationship between organizational procedural justice and employees’ trust in the supervisor and in the organization. Drawing on the dual hierarchy model in professional bureaucracies, we adopt a multi-level approach and pay close attention to the influence of the occupational group and its immediate organizational context. Our results from five healthcare organizations reveal that the relationship between organizational procedural justice and trust in the organization is mediated by employees’ trust in the supervisor for both health professionals and support staff. On the occupational group level, occupation type predicts organizational procedural justice and trust in the organization, but not trust in the supervisor. Based on these findings, we insist that communication between occupation groups deserves more attention for building trust in professional bureaucracies.
Original languageEnglish
Pages (from-to)512-535
Number of pages24
JournalPublic Performance & Management Review
Volume46
Issue number3
Early online date12 Oct 2022
DOIs
Publication statusPublished - 4 May 2023

Bibliographical note

This is an Open Access article distributed under the terms of the Creative Commons Attribution-NonCommercial-NoDerivatives License (http://creativecommons.org/licenses/by-nc-nd/4.0/), which permits non-commercial re-use, distribution, and reproduction in any medium, provided the original work is properly cited, and is not altered, transformed, or built upon in any way.

Keywords

  • Multilevel modelling
  • professional bureaucracies
  • trust

ASJC Scopus subject areas

  • Public Administration
  • Strategy and Management

Fingerprint

Dive into the research topics of 'Occupation Matters! A Multilevel Analysis of Organizational Trust in Professional Bureaucracies in the Healthcare Sector'. Together they form a unique fingerprint.

Cite this