Novel interaction styles, complex working contexts, and the role of usability

David Golightly, Mirabelle D’Cruz, Harshada Patel, Michael Pettitt, Sarah Sharples, Alex W. Stedmon, John R. Wilson

Research output: Chapter in Book/Report/Conference proceedingChapterpeer-review

2 Citations (Scopus)


This chapter presents a series of case domains demonstrating two dimensions of complex usability. The first dimension is the technical complexity of systems, which moves away from a traditional “input-output” view of interaction to consider the use of multiple modalities, tasks, and interfaces during a single interaction with a system. Second is the complexity associated with the social and organizational context in which the technology is used. These dimensions of complexity, in particular contextual complexity, require a triangulation of sometimes novel methods, both quantitative and qualitative, in order to fully design for user needs. Each case domain (collaborative work environments, virtual environments, and sociotechnical systems) represents a different setting in which complex usability emerges, and where different methods are required.

Original languageEnglish
Title of host publicationUsability of Complex Information Systems
Subtitle of host publicationEvaluation of User Interaction
EditorsMichael J. Albers, Brian Still
PublisherCRC Press
Number of pages23
ISBN (Electronic)9781439828953
ISBN (Print)9781439828946
Publication statusPublished - 1 Jan 2010

ASJC Scopus subject areas

  • Computer Science(all)
  • Engineering(all)


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