This chapter presents a series of case domains demonstrating two dimensions of complex usability. The first dimension is the technical complexity of systems, which moves away from a traditional “input-output” view of interaction to consider the use of multiple modalities, tasks, and interfaces during a single interaction with a system. Second is the complexity associated with the social and organizational context in which the technology is used. These dimensions of complexity, in particular contextual complexity, require a triangulation of sometimes novel methods, both quantitative and qualitative, in order to fully design for user needs. Each case domain (collaborative work environments, virtual environments, and sociotechnical systems) represents a different setting in which complex usability emerges, and where different methods are required.
|Title of host publication||Usability of Complex Information Systems|
|Subtitle of host publication||Evaluation of User Interaction|
|Editors||Michael J. Albers, Brian Still|
|Number of pages||23|
|Publication status||Published - 1 Jan 2010|
ASJC Scopus subject areas
- Computer Science(all)