Abstract
Agility is one of the most vital competitive advantages of organizations in response to the constant changes of volatile markets. In this paper, a novel approach towards improving organizational agility is proposed. Initially, the key performance indicators (KPIs) of the organization being studied are identified and ranked using balanced scorecard (BSC) and technique for order of preference by similarity to ideal solution (TOPSIS). According to the ranking, the most important KPIs are selected as the organization’s critical success factors (CSFs). To convert linguistics judgments into quantitative values a fuzzy logic-based framework is presented. At the end, two consecutive houses of quality are developed. By inserting the CSFs into the first house, the main agile attributes are discovered and used as the inputs of the second house. The outcome of the second house is identifying the main agile enablers that best satisfy the agile attributes and consequently move the organization towards becoming agile.
| Original language | English |
|---|---|
| Pages (from-to) | 241-253 |
| Number of pages | 13 |
| Journal | Global Journal of Flexible Systems Management |
| Volume | 14 |
| Issue number | 4 |
| DOIs | |
| Publication status | Published - 1 Nov 2013 |
| Externally published | Yes |
Bibliographical note
The final publication is available at Springer via http://dx.doi.org/10.1007/s40171-013-0048-3Copyright © and Moral Rights are retained by the author(s) and/ or other copyright owners. A copy can be downloaded for personal non-commercial research or study, without prior permission or charge. This item cannot be reproduced or quoted extensively from without first obtaining permission in writing from the copyright holder(s). The content must not be changed in any way or sold commercially in any format or medium without the formal permission of the copyright holders.
Keywords
- Balanced scorecard (BSC)
- Fuzzy QFD
- Fuzzy TOPSIS
- House of quality (HOQ)
- Organizational agility