Moving towards organizational agility: Are we improving in the right direction?

M. Nejatian, M.H. Zarei

Research output: Contribution to journalArticle

17 Citations (Scopus)
2 Downloads (Pure)

Abstract

Agility is one of the most vital competitive advantages of organizations in response to the constant changes of volatile markets. In this paper, a novel approach towards improving organizational agility is proposed. Initially, the key performance indicators (KPIs) of the organization being studied are identified and ranked using balanced scorecard (BSC) and technique for order of preference by similarity to ideal solution (TOPSIS). According to the ranking, the most important KPIs are selected as the organization’s critical success factors (CSFs). To convert linguistics judgments into quantitative values a fuzzy logic-based framework is presented. At the end, two consecutive houses of quality are developed. By inserting the CSFs into the first house, the main agile attributes are discovered and used as the inputs of the second house. The outcome of the second house is identifying the main agile enablers that best satisfy the agile attributes and consequently move the organization towards becoming agile.
Original languageEnglish
Pages (from-to)241-253
Number of pages13
JournalGlobal Journal of Flexible Systems Management
Volume14
Issue number4
DOIs
Publication statusPublished - 1 Nov 2013
Externally publishedYes

Bibliographical note

The final publication is available at Springer via http://dx.doi.org/10.1007/s40171-013-0048-3

Copyright © and Moral Rights are retained by the author(s) and/ or other copyright owners. A copy can be downloaded for personal non-commercial research or study, without prior permission or charge. This item cannot be reproduced or quoted extensively from without first obtaining permission in writing from the copyright holder(s). The content must not be changed in any way or sold commercially in any format or medium without the formal permission of the copyright holders.

Keywords

  • Balanced scorecard (BSC)
  • Fuzzy QFD
  • Fuzzy TOPSIS
  • House of quality (HOQ)
  • Organizational agility

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