Mind the Gap! Can Achieving Green and Efficient Rail Travel, with a Focus on Passenger Experience, Be Effectively Delivered Through Service-Based Contracts?

Stewart Birrell; Philip Davies

doi:10.1007/978-3-030-80012-3_49

Mind the Gap! Can Achieving Green and Efficient Rail Travel, with a Focus on Passenger Experience, Be Effectively Delivered Through Service-Based Contracts?

Stewart Birrell, Philip Davies

University of Reading

Research output: Chapter in Book/Report/Conference proceeding › Conference proceeding › peer-review

45 Downloads (Pure)

Abstract

Urban population growth means that 66% of the population is expected to live in cities by 2050. A green, efficient rail service that minimizes delays, increases capacity and reduces overcrowding on trains and platforms will be an essential contributor to nations’ post-Covid, green recovery. Digitally Enhanced Advanced Services (DEAS) are one way to help improve performance, maximize productive capacity and open additional revenue streams. Therefore, investigations are needed into how digital technologies can enhance business model design, thus impacting how business capabilities, engineering functions and human factors can be combined to improve performance and user experience within rail transport systems. This paper explores how deploying green and energy efficient rail travel as a DEAS could be an ideal solution to bridge the gap between efficiency and capacity. We also consider how service-based contracts may enable user experience to be put at the forefront of post-Covid rail services.

Original language	English
Title of host publication	Advances in Human Aspects of Transportation - Proceedings of the AHFE 2021
Subtitle of host publication	Proceedings of the AHFE 2021 Virtual Conference on Human Aspects of Transportation, July 25-29, 2021, USA
Editors	Neville Stanton
Publisher	Springer
Pages	429-436
Number of pages	8
ISBN (Electronic)	978-3-030-80012-3
ISBN (Print)	978-3-030-80011-6
DOIs	https://doi.org/10.1007/978-3-030-80012-3_49
Publication status	Published - 2021
Event	12th International Conference on Applied Human Factors and Ergonomics - Online, United States Duration: 25 Jul 2021 → 29 Jul 2021 Conference number: 12 http://2021.ahfe.org

Publication series

Name	Lecture Notes in Networks and Systems
Publisher	Springer
Volume	270
ISSN (Print)	2367-3370

Conference

Conference	12th International Conference on Applied Human Factors and Ergonomics
Abbreviated title	AHFE 2021
Country/Territory	United States
Period	25/07/21 → 29/07/21
Internet address	http://2021.ahfe.org

Bibliographical note

Copyright © and Moral Rights are retained by the author(s) and/ or other copyright owners. A copy can be downloaded for personal non-commercial research or study, without prior permission or charge. This item cannot be reproduced or quoted extensively from without first obtaining permission in writing from the copyright holder(s). The content must not be changed in any way or sold commercially in any format or medium without the formal permission of the copyright holders.

This document is the author’s post-print version, incorporating any revisions agreed during the peer-review process. Some differences between the published version and this version may remain and you are advised to consult the published version if you wish to cite from it.

Keywords

Servitization
Green rail services
Digitally Enhanced Advanced Services (DEAS)
Service-based contracts
Semi-structured interviews

ASJC Scopus subject areas

Signal Processing
Control and Systems Engineering
Computer Networks and Communications

Access to Document

10.1007/978-3-030-80012-3_49

Post-PrintAccepted author manuscript, 939 KB

Cite this

Birrell, S., & Davies, P. (2021). Mind the Gap! Can Achieving Green and Efficient Rail Travel, with a Focus on Passenger Experience, Be Effectively Delivered Through Service-Based Contracts? In N. Stanton (Ed.), Advances in Human Aspects of Transportation - Proceedings of the AHFE 2021: Proceedings of the AHFE 2021 Virtual Conference on Human Aspects of Transportation, July 25-29, 2021, USA (pp. 429-436). (Lecture Notes in Networks and Systems; Vol. 270). Springer. https://doi.org/10.1007/978-3-030-80012-3_49

Mind the Gap! Can Achieving Green and Efficient Rail Travel, with a Focus on Passenger Experience, Be Effectively Delivered Through Service-Based Contracts? / Birrell, Stewart; Davies, Philip.
Advances in Human Aspects of Transportation - Proceedings of the AHFE 2021: Proceedings of the AHFE 2021 Virtual Conference on Human Aspects of Transportation, July 25-29, 2021, USA. ed. / Neville Stanton. Springer, 2021. p. 429-436 (Lecture Notes in Networks and Systems; Vol. 270).

Research output: Chapter in Book/Report/Conference proceeding › Conference proceeding › peer-review

Birrell, S & Davies, P 2021, Mind the Gap! Can Achieving Green and Efficient Rail Travel, with a Focus on Passenger Experience, Be Effectively Delivered Through Service-Based Contracts? in N Stanton (ed.), Advances in Human Aspects of Transportation - Proceedings of the AHFE 2021: Proceedings of the AHFE 2021 Virtual Conference on Human Aspects of Transportation, July 25-29, 2021, USA. Lecture Notes in Networks and Systems, vol. 270, Springer, pp. 429-436, 12th International Conference on Applied Human Factors and Ergonomics, United States, 25/07/21. https://doi.org/10.1007/978-3-030-80012-3_49

Birrell S, Davies P. Mind the Gap! Can Achieving Green and Efficient Rail Travel, with a Focus on Passenger Experience, Be Effectively Delivered Through Service-Based Contracts? In Stanton N, editor, Advances in Human Aspects of Transportation - Proceedings of the AHFE 2021: Proceedings of the AHFE 2021 Virtual Conference on Human Aspects of Transportation, July 25-29, 2021, USA. Springer. 2021. p. 429-436. (Lecture Notes in Networks and Systems). Epub 2021 Jun 27. doi: 10.1007/978-3-030-80012-3_49

Birrell, Stewart ; Davies, Philip. / Mind the Gap! Can Achieving Green and Efficient Rail Travel, with a Focus on Passenger Experience, Be Effectively Delivered Through Service-Based Contracts?. Advances in Human Aspects of Transportation - Proceedings of the AHFE 2021: Proceedings of the AHFE 2021 Virtual Conference on Human Aspects of Transportation, July 25-29, 2021, USA. editor / Neville Stanton. Springer, 2021. pp. 429-436 (Lecture Notes in Networks and Systems).

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title = "Mind the Gap! Can Achieving Green and Efficient Rail Travel, with a Focus on Passenger Experience, Be Effectively Delivered Through Service-Based Contracts?",

abstract = "Urban population growth means that 66% of the population is expected to live in cities by 2050. A green, efficient rail service that minimizes delays, increases capacity and reduces overcrowding on trains and platforms will be an essential contributor to nations{\textquoteright} post-Covid, green recovery. Digitally Enhanced Advanced Services (DEAS) are one way to help improve performance, maximize productive capacity and open additional revenue streams. Therefore, investigations are needed into how digital technologies can enhance business model design, thus impacting how business capabilities, engineering functions and human factors can be combined to improve performance and user experience within rail transport systems. This paper explores how deploying green and energy efficient rail travel as a DEAS could be an ideal solution to bridge the gap between efficiency and capacity. We also consider how service-based contracts may enable user experience to be put at the forefront of post-Covid rail services.",

keywords = "Servitization, Green rail services, Digitally Enhanced Advanced Services (DEAS), Service-based contracts, Semi-structured interviews",

author = "Stewart Birrell and Philip Davies",

note = "Copyright {\textcopyright} and Moral Rights are retained by the author(s) and/ or other copyright owners. A copy can be downloaded for personal non-commercial research or study, without prior permission or charge. This item cannot be reproduced or quoted extensively from without first obtaining permission in writing from the copyright holder(s). The content must not be changed in any way or sold commercially in any format or medium without the formal permission of the copyright holders. This document is the author{\textquoteright}s post-print version, incorporating any revisions agreed during the peer-review process. Some differences between the published version and this version may remain and you are advised to consult the published version if you wish to cite from it. ; 12th International Conference on Applied Human Factors and Ergonomics, AHFE 2021 ; Conference date: 25-07-2021 Through 29-07-2021",

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doi = "10.1007/978-3-030-80012-3_49",

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