Measuring quality across the whole journey

Andree Woodcock, Nigel Berkeley, O. Cats, Y. Susilo, G.R. Hrin, O. O'reilly, I. Markucevičiute, T. Pimentel

    Research output: Chapter in Book/Report/Conference proceedingChapter

    6 Citations (Scopus)


    Many countries are looking to public transport to alleviate problems of congestion and pollution and increase sustainability. In order to develop a large modal shift in traveller behaviour, transport providers and planners need to deliver a high quality passenger experience. This paper firstly introduces the EU funded METPEX project, the aim of which is to develop a Pan European tool to measure the quality of the whole journey experience, and secondly discusses the results of stakeholder interviews in the UK, which show where such a tool might fill gaps in existing knowledge of passenger behaviour and mobility requirements.
    Original languageEnglish
    Title of host publicationContemporary Ergonomics and Human Factors 2014
    EditorsSarah Sharples, Steven Shorrock
    PublisherTaylor and Francis
    ISBN (Print)9781138026353
    Publication statusPublished - 2014

    Bibliographical note

    This paper is not available in the repository. The paper was given at the Contemporary Ergonomics and Human Factors 2014; Southampton; United Kingdom; 7 April 2014 through 10 April 2014


    • Tools
    • High quality
    • Modal shifts
    • Public transport


    Dive into the research topics of 'Measuring quality across the whole journey'. Together they form a unique fingerprint.

    Cite this