Measuring quality across the whole journey

Andree Woodcock; Nigel Berkeley; O. Cats; Y. Susilo; G.R. Hrin; O. O'reilly; I. Markucevičiute; T. Pimentel

Measuring quality across the whole journey

Andree Woodcock, Nigel Berkeley, O. Cats, Y. Susilo, G.R. Hrin, O. O'reilly, I. Markucevičiute, T. Pimentel

Research output: Chapter in Book/Report/Conference proceeding › Chapter

Abstract

Many countries are looking to public transport to alleviate problems of congestion and pollution and increase sustainability. In order to develop a large modal shift in traveller behaviour, transport providers and planners need to deliver a high quality passenger experience. This paper firstly introduces the EU funded METPEX project, the aim of which is to develop a Pan European tool to measure the quality of the whole journey experience, and secondly discusses the results of stakeholder interviews in the UK, which show where such a tool might fill gaps in existing knowledge of passenger behaviour and mobility requirements.

Original language	English
Title of host publication	Contemporary Ergonomics and Human Factors 2014
Editors	Sarah Sharples, Steven Shorrock
Publisher	Taylor and Francis
Pages	316-323
ISBN (Print)	9781138026353
Publication status	Published - 2014

Bibliographical note

This paper is not available in the repository. The paper was given at the Contemporary Ergonomics and Human Factors 2014; Southampton; United Kingdom; 7 April 2014 through 10 April 2014

Keywords

Tools
High quality
Modal shifts
Public transport

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T1 - Measuring quality across the whole journey

AU - Woodcock, Andree

AU - Berkeley, Nigel

AU - Cats, O.

AU - Susilo, Y.

AU - Hrin, G.R.

AU - O'reilly, O.

AU - Markucevičiute, I.

AU - Pimentel, T.

N1 - This paper is not available in the repository. The paper was given at the Contemporary Ergonomics and Human Factors 2014; Southampton; United Kingdom; 7 April 2014 through 10 April 2014

PY - 2014

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AB - Many countries are looking to public transport to alleviate problems of congestion and pollution and increase sustainability. In order to develop a large modal shift in traveller behaviour, transport providers and planners need to deliver a high quality passenger experience. This paper firstly introduces the EU funded METPEX project, the aim of which is to develop a Pan European tool to measure the quality of the whole journey experience, and secondly discusses the results of stakeholder interviews in the UK, which show where such a tool might fill gaps in existing knowledge of passenger behaviour and mobility requirements.

KW - Tools

KW - High quality

KW - Modal shifts

KW - Public transport

M3 - Chapter

SN - 9781138026353

SP - 316

EP - 323

BT - Contemporary Ergonomics and Human Factors 2014

A2 - Sharples, Sarah

A2 - Shorrock, Steven

PB - Taylor and Francis

ER -

Measuring quality across the whole journey

Abstract

Bibliographical note

Keywords

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