Measuring mobility and transport services: The METPEX project

Andree Woodcock, Yusak Susilo, Marco Diana, Roberto Abenoza, Miriam Pirra, Michael Tovey

    Research output: Chapter in Book/Report/Conference proceedingConference proceedingpeer-review

    2 Citations (Scopus)


    Public transport is key to access social, economic, civic and cultural life. However, there is still a need to better understand (1) the needs of all transport users and (2) transport provision in cities and regions. The development of an inclusive, validated, passenger experience measurement instrument is the first step in understanding the whole journey, multi-modal journeys. Such a validated tool would enable resources to be focused on areas which travelers felt most important. Such information could be used to create high quality, user centred, integrated, accessible public transport services, capable of attracting and retaining public transport users whilst meeting sustainability targets. This paper describes the METPEX project and the derivation of a set of Key Performance Indicators.

    Original languageEnglish
    Title of host publicationAdvances in Human Aspects of Transportation - Proceedings of the AHFE 2017 International Conference on Human Factors in Transportation, 2017
    EditorsNeville Stanton
    PublisherSpringer Verlag
    Number of pages10
    ISBN (Print)9783319604404
    Publication statusPublished - 2018
    EventInternational Conference on Applied Human Factors and Ergonomics - Los Angeles, United States
    Duration: 17 Jul 201721 Jul 2017
    Conference number: 8

    Publication series

    NameAdvances in Intelligent Systems and Computing
    ISSN (Print)2194-5357


    ConferenceInternational Conference on Applied Human Factors and Ergonomics
    Abbreviated titleAHFE
    Country/TerritoryUnited States
    CityLos Angeles
    Internet address


    • Journey mode
    • KPIs
    • Measurement instrument
    • Passenger experience
    • User needs

    ASJC Scopus subject areas

    • Control and Systems Engineering
    • Computer Science(all)


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